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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9702027000, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

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Students

Your password may not be accepted due to incorrect entry or not meeting security requirements.

If you’re creating a new password, make sure it includes at least 8 alphanumeric characters with at least one special character (!, @, #, $, %).

If it’s not being accepted during login, check for typos, ensure the caps lock is off, and retry. A captcha might pop up for security reasons.

If it still doesn’t work, try the “Forgot your password?” option.

The Testpaper feature on mySecondTeacher allows both teachers and students to generate practice Testpapers based on curriculum-aligned topics, question types, and difficulty levels.

Teachers can create custom assessments, download and edit Testpapers, and assign them to students.

Students can generate Testpapers for self-practice or attempt Testpapers assigned by their teachers.

This issue may be caused by an incorrect email or password entry. If the problem continues, please use “Forgot your password?” feature.

Also, please ensure that you have entered the correct User ID and password, and check that the Caps Lock key is turned off before attempting to sign in again.

The 'Chat Rooms' feature in mySecondTeacher is a communication channel where teachers and students can discuss specific classes or projects through individual or group conversations and file sharing. It provides a dedicated space for updates, announcements, and resources, encouraging collaboration and active participation.

Please follow the given steps to access eBooks:

  • Login to your Student Account

  • Click on “Subjects” tab from the homepage

  • Click on “All Subjects” and select a subject

  • Click on “Start Reading” to access the eBook.


For Mobile App:

Please follow the given steps to access eBooks:

  • Login to your Student Account

  • Click on “Subjects” tab from the bottom navbar

  • Select the subject and the chapter

  • Click on the selected chapter in the eBook section

  • Click on “Start Reading” to access the eBook.

The Assignment feature on mySecondTeacher streamlines assignment management for both teachers and students.

Teachers can create, assign, grade, and provide feedback on assignments directly through the platform.

Students receive notifications for assigned work, submit assignments online, and view their grades and feedback once they are published.

mySecondTeacher is a multiple award-winning academic delivery platform used in 51+ countries globally by students, teachers, parents, and school leaders.

For Students, mySecondTeacher offers curriculum-aligned eBooks, Interactive Videos, and Topic-wise Videos for interactive learning experiences. Students can also attend online classes, submit assignments, access class timetables, generate Testpapers for practice, and collaborate with teachers and classmates for discussions or group projects.

For Teachers, the platform provides a wide range of Teaching Resources such as eBooks, Videos, PPTs, PDFs, and more, which can be utilised for classroom discussions or assigned to students as Assignments. Teachers can also generate Testpapers to assess student performance and schedule Sessions to manage upcoming classes effectively.

Likewise, mySecondTeacher provides performance monitoring for School Leaders to support data-driven decision-making and streamline academic operations.

And, Parents can also utilise this platform by linking their child’s account to monitor school activities, view assignment details, and receive important school announcements.

In order to sign up, you can visit mySecondTeacher website and sign up for free. Here is the link for registration: https://www.mysecondteacher.com.np/


Please follow the given steps to sign up:

  • Click on the "Register for free" button at the upper right corner

  • Choose your user type: "I am a Student"

  • Fill in the details (Grade,Full Name, Phone Number, Email Address, Password)

  • Accept the terms and conditions of mySecondTeacher Nepal

  • Click "Create my account" to complete the registration process.


Once done, check your email for a verification or activation link. Activate your account to access mySecondTeacher and unlock a world of learning.


Cache is a temporary storage used by your browser to save files such as images, fonts, CSS, HTML, and JavaScript from websites you visit.

This helps websites load faster because your browser does not need to re-download all the files every time you visit a page.

However, sometimes the stored (cached) version of a website may differ from the updated version available online. This can lead to display issues, glitches, or outdated content being shown.

Clearing cache helps resolve these issues by removing stored files and allowing your browser to load the most recent version of the website. It can also improve performance, especially on platforms like mySecondTeacher where content is frequently updated.

Yes, you can edit the generated Testpapers.

Please follow the given steps to edit Testpapers:

  • Login to your Student Account

  • Click on the "Testpapers" tab on the homepage

  • Once the Testpaper is generated and saved as a draft, you can modify it

  • Select the Testpaper and click on "Resume (draft)"

  • Choose "Delete" or "Replace" as per your requirement.

For Mobile App:

Yes, you can! Follow the given steps to edit the generated Testpaper:

  • Login to your Student Account

  • Click on "More" from the bottom navbar

  • Click on "Testpaper"

  • Select any Testpaper on draft and click on “Resume Editing”

  • Select “Delete” or “Replace” as per your requirement.

In the case of a Normal Testpaper, you can simply save them as a PDF or copy the questions on the Testpaper and use word processors to edit them to your liking.

Additionally, you can also add your school name, logo, and other information as well as change the questions.

Please follow the given steps to log in to the platform:

  • Open your internet browser (Google Chrome is recommended for best performance)

  • Go to "www.mysecondteacher.com.np"

  • Once you’re on the website, click on “Login” on the top right

  • Login using the email and password provided by your school.


Now, you should be able to log in to your account with ease.



For Mobile App:

  • Go to your App Store (iOS) or Play Store (Android)

  • Next, search for ‘mySecondTeacher Nepal’ app (make sure you’ve selected the Nepal app and not the Global one)

  • Click on the “Install” or “Get” button to download the app

  • Next, open the app and login using the email and password provided by your school.

Now, you should be able to log in to your account with ease.

Note: Please contact your school Admin if you haven't received the email and password.

Teacher’s Content is a feature that allows teachers to share essential learning materials, such as lecture notes and study guides, with students, giving them easy access to important resources.

mySecondTeacher offers a range of learning packages tailored to the needs of students from Grade 8 to Grade 12. Depending on the package, students can access eBooks, topic-wise video lessons, and interactive videos designed to enhance their learning experience.

The subjects currently available are listed below:

Grades

Available subjects

Grade 8

Mathematics, Science & Technology, सामाजिक अध्ययन तथा मानव मूल्य शिक्षा, HPC, Office Practice and Accountancy

Grade 9

Mathematics, Science & Technology, सामाजिक अध्ययन तथा मानव मूल्य शिक्षा, Computer Science, Office Practice and Accountancy

Grade 10

Mathematics, Science & Technology, सामाजिक अध्ययन तथा मानव मूल्य शिक्षा, Office Practice and Accountancy, Computer Science, Economics, English, Nepali

Grade 11

Physics, Chemistry, Biology, Computer Science, Mathematics, English, Nepali, Social Studies, Economics, Business Studies, Principles of Accounting

Grade 12

Physics, Chemistry, Biology, Computer Science, Mathematics, English, Nepali, Social Studies, Economics, Business Studies, Principles of Accounting

We understand that every student’s learning journey is unique, which is why our packages are designed to be flexible and customizable to meet individual needs.

Please follow the given steps to update your password:

  • Login to your mySecondTeacher account using your current email address and password

  • Click on the Profile icon or your profile picture at the top-right corner of the platform

  • Select "My Profile"

  • Click on the "Password" tab from the category

  • Enter your new password in the "New Password" field

  • Re-enter your new password in the "Confirm New Password" field

  • Click on "Save Changes."

For Mobile App:

Please follow the given steps in order to change your password:

  • Login to your mySecondTeacher account

  • Click on “More” from the bottom navbar

  • Select “Account”

  • Click on the “Password & Biometrics” tab from the category

  • Click on “Change Password”

  • Enter your current password and enter your new password

  • Confirm your new password and click on “Save Changes”.

Note: Your password must be at least 8 characters long and include a combination of letters, numbers, and special characters. For security purposes, we recommend updating your password every 3 to 6 months.

For security reasons, your mySecondTeacher password must meet the following requirements:

  • Must be at least 8 characters long and less than 30 characters

  • Must contain both letters and numbers

  • Must include at least one special character (e.g., !, @, #, $)

Example: Learn#456

Note: To help keep your account secure, we recommend that you update your password every 3 to 6 months.

After generating a Testpaper on mySecondTeacher, you can easily access it from the "Testpapers" tab.

This section displays all your previously generated Testpapers, allowing you to view, edit, or continue working on them as needed.

If you are creating your own account, we recommend using a valid personal email address.

If your school or college has subscribed to mySecondTeacher, please contact your institution for the registered email address. This will ensure you have access to all the features and learning resources provided through your school or college subscription.

mySecondTeacher offers comprehensive packages for Grades 10, 11, and 12 for the SEE and NEB Board examinations. For Grades 11 and 12, we provide packages for both Science and Non-Science subjects. These packages provide access to multiple subjects at a more affordable price range than purchasing subjects individually. Explore the package details below:

Exam Preparation Package

Grade 10:

Grade 11:

Grade 12:

In addition to the packages, we also offer individual subjects for Grades 10, 11, and 12:

  • Science, Computer Science, and Social Studies for Grade 10: Rs. 2500 per year

  • English, Nepali, Accounts, Mathematics, and Economics subjects for Grade 10: Rs. 2000 per year

  • Individual Science subject for Grades 11 and 12: Rs. 2,500 per year

  • Individual Non-Science subject for Grades 11 and 12: Rs. 2,000 per year

  • English Subject (English Version) for Grade 11: Rs. 5000 per year

The prices listed above are intended to make quality learning resources affordable and accessible for all students.

We recommend choosing the annual package to access mySecondTeacher’s learning resources throughout the year, as it is more cost-effective than our short-term options.

Please follow the given steps to watch videos on mySecondTeacher:

  • Login to your Student account

  • Click on the "Subjects" tab from the homepage

  • Select the subject you would like to study

  • Choose the chapter you are interested in

  • Select the topic you want to watch

  • Click on the video to begin learning.

Note: If you are using a freemium account, you will have access to the introductory chapters of each available subject. To unlock all chapters and videos, you may upgrade to a Premium Subscription.

Yes, you can talk to your Teacher if your Teacher has enabled the Chat Room Mode. Please talk to your Teacher about their preference for using the Chat Room.

Please follow the given steps to search for topics in eBook:

  • Open an eBook and select a Chapter from the Table of Contents

  • On the left side of the panel, click on the “Search” icon and search for the content or keyword you are looking for

  • Your search results will be displayed on the left side of the screen.

Please follow the given steps to clear the cache on an iPhone application:

  • Open "Settings" on your iPhone

  • Go to "General"

  • Tap on "iPhone Storage"

  • Scroll and select the app you want to clear cache for (e.g., mySecondTeacher)

  • Tap on "Offload App"

  • Confirm by tapping "Offload App" again

  • After offloading, tap on "Reinstall App" to download it again

Note: iOS does not have a direct “Clear Cache” option. Offloading the app helps clear cached data while keeping your app data intact.

Please follow the given steps to write notes and scribble in the eBooks:

  • Login to your Student Account and click on “Subjects”

  • Select a Subject and choose the required Chapter

  • Choose an eBook

  • Click on “Start Reading” to open the eBook

  • Use the left-side panel to explore the navigation tools and features.

To Write Notes:

  • Select any text in the eBook

  • Click on the “Notes” icon to add your note

  • Write your notes and click on “Save Note”

  • You can also view all your saved notes by clicking on the "Notes" icon from the panel on the left side of your screen.

To Scribble:

  • Click on the “Scribble Notes On” icon

  • Use the available tools to draw or write directly on the page

  • Click on “Save”.

  • You can access your saved scribbles anytime by clicking “Scribble Notes On” on the respective page.

Our Interactive Videos consist of conversational teaching methods that are engaging and relatable. We follow the CCA pedagogy (context, content, and real-life application) and are backed by In-lesson Quizzes and End-of-lesson Quizzes to strengthen understanding, boost retention, and achieve Complete Mastery.

The Chat Room includes an "Ignore" feature to help manage unwanted messages.

You can add the user to an ignore list which will allow you to receive messages from the user but you can't reply to the user.

Please follow the given steps if you want to manage or restrict messages from a user in the group chat using the ignore feature:

  • Go to the group chat room where the user is active

  • Search for the name of the person you want to ignore

  • Click on the “Option” button at the top-right corner of the chat window

  • Select “Add to Ignore List”

Once added, you will no longer receive messages from that user in the chatroom. If needed, you can remove the user from the ignore list by following the same steps and selecting “Remove from Ignore List”.

Please follow the given steps to reset your mySecondTeacher account password:

  • Go to the Login page and click on "Forgot Your Password?"

  • Enter the email address associated with your account

  • Click on "Reset Password"

  • Check your email for the password reset link

  • Click on the "Reset Password" button in the email

  • You will be redirected to the password reset page

  • Enter your new password in the "New Password" field

  • Click on "Save Changes"

  • Login to your account using your new password

Note: Please refer to the provided screenshots and video guide for additional assistance. If you continue to experience issues, kindly contact our support team through the Live Chat feature available on the platform.

Please follow the given steps to submit Assignments on mySecondTeacher:

  • Login to your Student Account

  • Go to the "Classrooms" tab from the homepage

  • Click on the "Assignments" section

  • Select the respective assignment you want to submit

  • Click on "Submit Assignment"

  • Fill in all the required fields and upload the necessary files

  • Click on "Submit Assignment" to complete your submission

Once your teacher has graded and published the results, you will be able to view your grades and remarks on the same page.

Please follow the given steps to view the resources shared by your teacher:

  • Login to your Student Account

  • Go to the "Classroom" tab from the homepage

  • Click on "Teacher’s Contents"

  • Select the subject from the dropdown menu

  • Choose the folder of the teacher whose resources you want to access.

Note: Students have the option to preview resources before downloading them. To access a resource offline, simply download it to your device. Once downloaded, it will remain available for offline viewing even if the teacher later removes it from the platform.

mySecondTeacher can be accessed on various devices with an internet connection. For the best experience, please ensure your device meets the minimum system requirements listed in the table below:

System Requirement

Please follow the given steps to clear cache on an Android device:

  • Open the "Settings" app on your Android device

  • Scroll down and tap on "Apps"

  • Select "App Management" to view all installed apps

  • Find and tap on the "mySecondTeacher" app

  • Tap on "Storage usage"

  • You will see options for "Clear data" and "Clear cache"

  • Tap on "Clear cache" to remove cached data

This will help improve the app’s performance and resolve minor loading issues.

Yes, you can update your registration details if you have registered on the platform.


Please follow the given steps to update your registration details:

  • Click on the Profile icon or your profile picture at the top-right corner of the platform

  • Select "My Profile"

  • Click on the "Basic Information" tab from the category

  • Make the necessary changes to your registration details

  • Click on "Save Changes".


Note: If any of your details, such as your email address, were provided by your school or college, please do not modify them independently. Kindly contact your school or college for assistance to update your information.

Please follow the given steps to clear cache in the Safari browser:

  • Click on the "Safari" drop-down menu and select "Preferences"

  • Go to the "Advanced" tab and enable "Show Develop menu in menu bar", then close the Preferences window

  • From the menu bar, click on "Develop"

  • Select "Empty Cache"

Note: You may also clear your browser history for better performance.

Yes, you can log in to your mySecondTeacher account from both your laptop and mobile phone.

You can use the same login credentials on both devices by visiting: https://app.mysecondteacher.com.np/login

However, please note that simultaneous video streaming on multiple devices is not supported.

Yes. Besides using your email address, you can register on the platform using your Google Account for a quicker and more convenient sign-up process.

Yes, you can. Please follow the given steps to listen to narration of the eBook:

  • Go to the page you want to listen the audio narration for

  • Click on the “Dictate On” icon from the panel on the left side of your screen

  • Now, you can choose to play the entire page or individual paragraphs within the page.

Note: The dictate feature may not be available in all eBooks.

Teachers can set up the Chat Room in different modes.

If the Chat Room is set to Notice Board Mode, students can view messages but cannot send messages or post content.

If it is set to Chat Room Mode, students can actively participate by sending messages and sharing resources.

Please check with your Teacher to understand how the Chat Room has been set for your class.

If you have forgotten your email address, please contact our support team through the Live Chat feature available at the bottom-right corner of the platform.


Kindly provide the following details for verification:

  • Full Name

  • Grade

  • Section

  • Contact Number


Once your details have been verified, our Support Team will assist you in retrieving your registered email address.


If you have forgotten your password, please click here to learn how to reset your password.

Students can generate Testpapers in two formats: Self-Grading Testpaper and Normal Testpaper.

Please follow the given steps to generate a Testpaper:

Self-Grading Testpaper

  • Click on "Generate Testpaper" and select "Self-Grading Testpaper"

  • Choose the type of question bank you want to use

  • Add a title and description for your Testpaper

  • Select the subject

  • In Section 1, choose the question type, number of questions, and chapters/topics

  • Select the difficulty level

  • Click on "Generate Testpaper" and review the questions

  • Edit or replace any questions if needed

  • Click on "Generate Testpaper" again to finalise the Testpaper.

Normal Testpaper

  • Click on "Normal Testpaper" under the Testpaper section

  • Choose the type of question bank you want to use

  • Add a title and description for your Testpaper

  • Complete the 3 sections by selecting question types, number of questions, and chapters/topics

  • Select the difficulty level

  • Click on "Generate Testpaper" and review the questions

  • Edit or replace any questions if required

  • Click on "Generate Testpaper" again to finalise the Testpaper.

For Mobile App:

Students can find two types of Testpaper under the Testpaper tab, i.e. Self-grading, and Normal Testpaper

Here are the steps to create Self-grading Testpaper:

  • Login to your Student Account

  • Click on the “More” tab on the bottom navbar

  • Click on "Testpaper"

  • Click on “Generate Testpaper” and the testpaper type which is Self-Grading Testpaper

  • Select the subject for which you want to generate the testpaper and add a title and description for your testpaper

  • Fill in the required details such as type of questions, topics/chapters, number of questions, and difficulty levels

  • Click on “Generate Testpaper” and review the questions. Replace or Delete any questions as needed

  • Click on “Finish Editing” and attempt the Testpaper.

In the case of a Normal Testpaper, you can simply save them as a PDF or copy the questions on the Testpaper and use word processors to edit them to your liking.

Yes, you can skip watching a video and directly take the End-of-Lesson Quiz (Mastery Test). However, we strongly recommend watching the video at least once, as the quiz questions are based on the concepts covered in the lesson.

Please follow the given steps to take the quiz directly:

  • Login to your Student account

  • Click on the "Subjects" tab from the homepage

  • Select the desired subject, chapter, and topic

  • Click on "Take the End-of-Lesson Quiz Now"

  • Attempt the quiz and answer the questions provided.

Alternatively:

  • Navigate to the selected topic from your subject dashboard

  • Click on the "Take the End-of-Lesson Quiz Now" button below the video

  • Attempt the quiz and submit your answers

Yes, you can upgrade your existing plan.

If you have purchased a package earlier, you can upgrade to a suitable package.

If you're having trouble upgrading your plan, please contact our Support Team. Our team will guide you through the process to help you choose the required plan.

Note: If you wish to replace or change your registered email address, please contact our Support Team within one week of registration. Email replacement can only be processed once per account. Requests made after one week will not be accommodated.

Please follow the given steps to submit an Interactive Video (IVY) as an assignment:

  • Login to your Student account

  • Click on the "Classrooms" tab from the homepage

  • Select the subject for which the assignment has been assigned

  • Click on the assignment you wish to submit

  • Click on "Submit Assignment"

  • You will be redirected to the assigned Interactive Video

  • Watch the complete video and attempt the End-of-Lesson Quiz

  • Once the quiz is completed, a Diagnostic Report will be generated automatically

  • Click on "Submit as an Assignment"

  • Enter your remarks (mandatory) and click on "Submit".

Note: If you are not satisfied with your score, you may rewatch the video, retake the End-of-Lesson Quiz, generate a new Diagnostic Report, and submit the updated report as your assignment.

The Chat Room allows you to communicate in the primary channel as well as with your peers. Even though it acts like an instant messenger to communicate with your peers, it cannot be used explicitly as a messenger.

Please follow the given steps to clear cache in the Chrome browser:

  • Open the Chrome browser on your computer

  • Click on the "More" (three-dot menu) icon at the top-right corner

  • Select "Clear browsing data"

  • Choose the time range (select "All Time" to delete everything)

  • Check the boxes for "Cookies and other site data" and "Cached images and files"

  • Click on "Clear data"

This will successfully clear the cache from your Chrome browser.

Please follow the given steps to submit an eBook Assignment:

  • Login to your Student Account

  • Click on the bell icon on the top right of your homepage to view assignment-related notices

  • Here, you can directly click on “Submit Assignment” to submit your assignment.


You can also submit an Assignment by navigating from your homepage:

  • Click on the “Classrooms” tab on the homepage

  • Click on “Assignments”

  • Choose the subject you would like to submit the assignment for

  • Here, you can view pending Assignments from the “Open Assignments” tab

  • Select and fill in the required fields and upload the necessary files

  • Click on “Submit Assignment”.

No, you won't be able to register multiple accounts using the same email address.

Yes, you can track your progress and performance on the platform.

mySecondTeacher helps you monitor your learning journey by providing insights into your chapter completion, quiz and testpaper performance, and overall learning progress. In addition, after completing the End-of-lesson Quizzes from the IVys, the platform generates Diagnostic Reports that highlight your strengths and identify areas for improvement.

These insights help you understand your performance better and focus on topics that require further practice.

Please follow the given steps to update your dummy email address to your personal email address:

  • Login to your account and click on “My Profile”

  • Click on “Change Email Address”

  • Enter your new personal email address and your current password

  • Click on “Submit”

  • A verification link will be sent to your new email address

  • Open the email and click on “Verify New Email”

  • Once verified, you will be able to log in using your new email address

Please follow the given steps to attempt the In-book Quiz:

  • Login to your Student Account and click on “Subjects”

  • Select a Subject and choose a required Chapter

  • Choose an eBook

  • On the panel on the right side, you'll see the option to choose "In-book Quiz"

  • Click on “Attempt Quiz”

  • Choose a chapter you want to attempt

  • Start your quiz.

Or,

  • Choose an eBook

  • Click on “Start Reading/ Continue Reading”

  • Read and complete the chapter

  • On the last page, find In-book Quiz list titled "In-book Quizzes"

  • Choose a chapter and click on "Attempt Quiz"

  • Start your quiz.

After you have completed the quiz, you will receive a Diagnostic Report highlighting your strengths and improvement areas, and mastery of the chapter.


For Mobile App:


Please follow the given steps to attempt the In-book Quiz:

  • Login to your Student Account and click on “Subjects”

  • Select a “Subject” and choose a required Chapter

  • Choose an eBook

  • Click on “In-book Quiz”

  • Choose a chapter you want to attempt

  • Start your quiz.

If your account is registered with a dummy email address that cannot receive emails, you will not be able to use the password reset feature.

In this case, please send an email to help@mysecondteacher.com.np using your personal email account and provide the following details:

Full Name

Registered Login Email Address

School/College Name

Contact Number

Once we receive and verify the information, our support team will assist you with resetting your password.

Your account might be locked for security reasons because of multiple failed attempts to login into your account. In such a case, we suggest you wait for 10 minutes and try logging in again with the correct email and password.

In case you don’t remember the password click on the "Forgot your password?" on the login page.

You can view the Diagnostic Reports for a particular video in two ways:

Method 1:

  • Select the subject you want to view the Diagnostic Report for

  • Click on the "Diagnostic Report" tab to view the list of reports

  • Select the chapter and subtopic you are interested in

  • Choose the specific video from the list

  • Click on the "View" button to access the detailed Diagnostic Report.

Method 2:

  • Select the subject and video you want to view the report for

  • Attempt the End-of-Lesson Quiz to generate the Diagnostic Report

  • Once generated, the report will appear below the video

  • Click on the "View Report" button to access it.

Note: Diagnostic Reports are generated after completing the End-of-Lesson Quiz for each video.

For Mobile App:

You can view the diagnostics reports in two different ways. Please follow the steps to view your diagnostics reports:

Method 1:

  • Select the "Subject" you want to view the Diagnostic Report for

  • Click on “Diagnostic Report” to view the list of Diagnostic Reports

  • Select the "Chapter and Subtopic" you want to view the report for

  • Click on the particular video from the list in that chapter and subtopic

  • Click on the “Report” button to see the detailed Diagnostic Report for that video.

Method 2:

  • Select the "Subject" you want to view the Diagnostic Report for

  • Select the video for which you want to view the Diagnostics Report

  • Attempt the "End-of-Lesson Quiz" to generate the Diagnostic Report

  • You will be redirected to the "Report" section of the video. Click on the “Report” button to see the detailed Diagnostic Report for that video.

Yes, mySecondTeacher can be accessed by authorised users from anywhere and at any time. This flexibility ensures that users have convenient access to the platform’s features and can stay connected with their school’s performance at all times.

Please follow the given steps to use the Topic-wise Video QR Codes:

  • Open the 'mySecondTeacher Nepal' App

  • Click on “More” option at the bottom-right corner

  • Select “Scan QR Code”

  • Place the scanner over the video QR code. You can also scan it using your phone’s default camera.


    You will be instantly redirected to the required video allowing you to learn anytime, anywhere!

We do not provide correct answers to students.
This approach is designed to encourage understanding concepts and deeper learning rather than relying on memorisation. However, we provide Diagnostic Reports for students to highlight their areas to improve.

Please follow the given steps to access QR Codes from the Table of Contents:


(Note: Physical books include QR codes for each chapter in the Table of Contents)

  • Open the 'mySecondTeacher Nepal' App

  • Click on “More” option at the bottom-right corner

  • Select “Scan QR Code”

  • Point your camera at the chapter’s QR code

  • Alternatively, you can also scan it by using your phone’s default camera.


You will be instantly redirected to the selected chapter in the eBook for quick and easy learning!


You may once check the report from the Notifications (bell icon) at the top of the platform.

If the report is still not visible, please try clearing your browser cache and reloading the page. Such issues are usually caused by cached data stored in the browser.

Please follow the given steps if you are unable to view your quiz report after completion:

  • Clear your browser cache

  • Close and restart your browser

  • Login to your account again

  • Reload the report page

If you are still unable to view your report, please contact our support team through the Live Chat feature available on the platform for further assistance.

Yes, the Testpapers on our platform are designed to match real exam conditions. They cover a range of curriculum-aligned topics and difficulty levels, so you can practice effectively and see exactly how ready you are for the real exam.

Our platform does not offer tutor support at the moment. However, we encourage you to try re-watching the videos and taking the quizzes to strengthen your understanding and identify your weak areas.

mySecondTeacher enhances the academic experience by bringing learning resources, assessments, progress tracking, assignments, and school communication into one platform, helping students stay organised, informed, and on track to achieve your academic goals.

mySecondTeacher focuses on building a deep understanding of concepts rather than memorising answers. Therefore, we do not show which questions students answered incorrectly in assessments. This encourages students to revisit topics, understand their mistakes, and strengthen their learning.

By focusing on the learning process, students develop stronger conceptual understanding and long-term academic success.

If your videos are locked, it is likely that you are currently using a Freemium account.

Freemium accounts provide access only to the introductory videos of available subjects. To unlock and access all videos and learning content on the platform, you will need to upgrade to a Premium subscription.

Yes, you can use mySecondTeacher for free.

Our Free Plan gives you limited access to Interactive Videos, eBooks,Testpapers, and learning features allowing you to explore the platform.


Please follow the details below to register:


You can upgrade to a Premium Package at any time to unlock full access to all subjects, chapters, and learning resources aligned with your curriculum.

Reports are usually generated within a minute. However, in some cases, it may take longer than usual due to processing or connectivity issues.

If your report is stuck on “Calculating Mastery”, please follow the given steps if your report is taking longer than usual to generate:

  • Refresh the page

  • Check the Notifications (bell icon) to see if the report has been published

  • Verify your internet connection and device stability

  • Log out and log in again if required

Quizzes in mySecondTeacher's Interactive Videos and eBooks are designed to assess students' understanding of key concepts. After attempting a quiz, you will receive a detailed Diagnostic Report highlighting your strengths and areas for improvement, helping you boost knowledge retention and achieve Complete Mastery.

The “Session” feature on mySecondTeacher allows teachers to create and conduct both online and offline classes, while allowing students to attend and stay updated with their scheduled Sessions.

Teachers can create and schedule In-Class Sessions or set up Online Sessions using external links. Students are notified about upcoming Sessions, helping them stay informed and attend classes on time.

As a student, you can join your Teacher’s Online Session easily from your dashboard.

Please follow the given steps to join a Teacher’s Online Session:

  • Login to your Student account

  • Check the Task List at the bottom of the page

  • View the scheduled sessions under “Today's Task” or “Upcoming Tasks”

  • Click on the “Join Classroom” button next to the session you want to attend

  • You will be redirected to the Online Session where your teacher is conducting the class.

Alternatively:

  • Click on the “Classroom” option from the top navigation bar

  • Select the subject from the dropdown menu

  • Choose the scheduled session date

  • Click on “Join Classroom” to enter the session.

You will then be able to attend the live class in real time.

Please follow the given steps to view notices provided by your school or college:

  • Login to your mySecondTeacher Account

  • Go to the "Home" tab

  • Scroll down to the bottom of the page

  • Locate the "Notices" section

  • View all notices posted by your teachers or school/college leaders.

If a notice includes an e-consent form or poll, you can select and submit your response directly from the notice.

Yes! Please follow the given steps to update information on your profile:

  • Log in to your Student Account

  • Click on your Profile icon at the top-right corner of the screen

  • Select "My Profile"

  • On the left side, you will see different tabs that you can update, including:

-Basic Information

-Linked Guardian Account

-Linked Social Account

-Password

-Manage Subscription

-Payment Transaction Status

-Redeemed Coupons

-Preferences

  • Select the relevant tab and make the necessary changes

  • Click on "Save Changes" to update your profile information.

If you have registered on our platform as an Individual Learner, you will no longer be able to generate new Testpapers once you have used all of your available Testpaper units. To continue generating Testpapers, you will need to purchase additional Testpaper units.

Please follow the steps to buy the Testpaper units:

  • Login to your Student Account

  • Click on the "Testpapers" tab from the homepage

  • Click on "Buy Testpaper"

  • Select the required Testpaper unit from the dropdown menu

  • Choose your preferred payment method

  • Click on "Continue".

You will then be redirected to complete the payment process.

Note: If you are associated with mySecondTeacher through a school partnership, you do not need to purchase Testpaper units separately. Simply contact our Support Team with your request for additional Testpaper credits, and we will assist you accordingly.

Please note that Marking Schemes are only available for Normal Testpapers. They include the answers to the questions generated for users who are registered on our platform as Individual Learners.

  • Login to your mySecondTeacher account

  • Click on the "Testpapers" tab

  • Open the generated Testpaper

  • Click on the "Marking Scheme" tab located at the top of the Testpaper window

Note: Marking Scheme is auto-generated with the Testpaper. You can see the marking scheme on the same window as the Testpaper by clicking the Marking Scheme tab on the top of the Testpaper window.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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