Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Password

How do I update my password?

Follow the given steps to change your password:

  • Log in to your mySecondTeacher account using your current email address and password.
  • Click on the top right icon of mySecondTeacher or your profile picture.
  • Select “My Profile” from the drop-down menu.
  • On the left side of the page, click on the “Password” tab.
  • Enter your current password in the “Password” field.
  • Enter your new password in the “New Password” field. Please make sure your new password is strong and unique, containing a mix of upper-case and lower-case letters, numbers, and symbols.
  • Confirm your new password by re-entering it in the “Confirm New Password” field.
  • Click on “Save Changes” to save your new password.

Note: The password must be at least 8 characters long and include letters, numbers, and special characters. Additionally, the password should be updated every 3 to 6 months.

If you have additional queries, then feel free to contact our support team via our Online Chat feature. Our support team are available 6 AM to 10:30 PM, 365 days for you. You can access the online chat even without logging in.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide