Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

I need help as a

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Facebook Instagram Whatsapp

Interactive Videos

Why is the report generation taking longer than usual?

Reports are usually generated within a minute. If your report is stuck on “Calculating Mastery,” please try refreshing the page. You can also click on the notification button to check if the report has been published.

Check your internet connectivity and device settings to ensure there are no connectivity issues.If you are still unable to view your report, please reach out to our platform support team using the live chat feature on the bottom-right corner of the website. You can also contact our platform Support team via phone at 9801010155/9801010144, or by email at help@mysecondteacher.com.np for assistance.

If you have additional queries, then feel free to contact our support team via our Online Chat feature. Our support team are available 6 AM to 10:30 PM, 365 days for you. You can access the online chat even without logging in.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.