Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Session

As a student, you can easily view all your scheduled sessions for ‘Today’ and ‘Tomorrow’ on the Task List at the bottom of your Dashboard. 

To join a scheduled class, follow these simple steps:

  • Go to your Student Dashboard and locate the Task List at the bottom of the page.
  • Find the scheduled session you want to join either under ‘Today’ or ‘Tomorrow’.
  • Click on the ‘Join Classroom’ button next to the session you want to attend.
  • You will be redirected to a video session where your teacher will be conducting the class.

Alternatively, you can join a session by following these steps:

  • Click on ‘Go to Classroom’ on the top navigation bar.
  • Select the subject from the dropdown menu.
  • Navigate to the day of the scheduled session and click on ‘Join Classroom’.

With mySecondTeacher’s “session” feature, teachers can create and conduct live video and text-based classes for their students. This feature provides a convenient and effective way for teachers to engage with their students in real time, even when they are not physically present in the same location.

Teachers can conduct video-based classes via external links such as Zoom or Google Meet. This ensures that teachers can utilize the video conferencing software that they are most comfortable with while still enjoying the benefits of the mySecondTeacher platform.

To access the “Session”  feature, simply login to your mySecondTeacher account and select the “create session” option from the action card. From there, you can create and schedule video classes , invite students to join the session, and interact with them in real time.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide