Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

students
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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Login and Registration

Welcome to mySecondTeacher Nepal! To get started, follow these easy steps:

  • Visit our website at “mysecondteacher.com.np.
  • Click on the ‘Register for free’ button at the upper right corner.
  • Choose your user type: ‘I am a Student’.
  • Select your grade.
  • Enter your full name, email address and phone number.
  • Set a strong password (ensure it meets our security requirements).
  • Click ‘Create My Account’ to complete the registration process.

Once done, check your email for a verification or activation link. Activate your account to access mySecondTeacher and unlock a world of learning.

We recommend using a personal email address registered with Gmail, Yahoo, Outlook, or other similar email providers to create your mySecondTeacher profile. This ensures that you have full control over your account and can easily recover your account in case of any issues.

However, if your school/college has subscribed to mySecondTeacher and provided you with an email address, we recommend using that email address for your mySecondTeacher account. This will ensure that you can easily access all the features and benefits provided by your school/college on mySecondTeacher.

Apparently, you can only register our platform using your Google Account or Facebook.

Yes, you can update your registration details if you have self-registered on the platform. Follow these steps to modify your information:


1. Click on the top right icon or your profile picture in mySecondTeacher.
2. Select ‘My Profile.’
3. Navigate to the ‘Basic Information’ tab on the left side.
4. Make the necessary changes to your registration details.
5. Click ‘Save Changes.’ ( Note: If any of your details, such as the email address, were provided by your school/college, please refrain from changing them independently. If you wish to update such information, kindly consult with the respective school/college department for assistance)

Unfortunately, you won’t be able to register multiple accounts using the same email address.

If you’re having trouble signing in, don’t worry, we’re here to help! The most common reason for sign-in issues is entering the wrong email address or password. So, please recheck your user id and password and be mindful of the Caps Lock button as well.

If the problem still persists, our dedicated platform support team is available to assist you through our live chat service located at the bottom-right corner of the website. 

You can also contact our user care team via phone at 9801010155/9801010144, or by email at help@mysecondteacher.com.np for assistance.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide