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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

students
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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

General

mySecondTeacher is a multiple award-winning academic delivery platform used globally by students, teachers, parents, and schools.

With mySecondTeacher, 

Students can engage in interactive, fun, and easy-to-understand video lessons that use an innovative and advanced pedagogy that has already been adopted in over 50 countries around the world by 9000+ schools. MySecondTeacher gives students the chance to learn at their own pace and interact with video content that enriches their education.

Teachers can conduct live online classes, give out assignments to students, grade their submissions, and access various teaching resources, including subject-wise Interactive Videos. They can also generate Test Papers and access Marking Schemes for quick assessment of students or to create question papers for exams. Similarly, Diagnostic Reports give deep data-driven insights into their students’ learning difficulties.

Parents have the ability to monitor their children’s intellectual development and take a more active role in their education. Diagnostic Reports make it simple for parents to evaluate their child’s academic performance and discover the precise subject areas in which they need tutoring. Additionally, they can determine whether the child has mastered any particular course or subject and keep track of all of their online activity, including their pending and finished assignments, videos they have watched, and much more!

School leaders will always have access to a summary of their institution’s performance! Principals, coordinators, or Head of Departments (HODs) will be able to quickly assess student, teacher, and even school-wide performance with a few clicks. Leaders will also be able to swiftly and easily make announcements to students, instructors, and parents! 

mySecondTeacher offers a comprehensive list of features designed to cater the needs of each stakeholder of the education ecosystem, such as:

  • Proven Pedagogy based Interactive videos.
  • Self-evaluation tools.
  • Performance analytics.
  • Collaboration and communication tools.

mySecondTeacher is actively being used in 50+ countries benefiting 9000+  schools and more than 100,000+ users.

mySecondTeacher is designed to be accessible to users across various devices with an internet connection. We have outlined the minimum system requirements for the optimal performance of mySecondteacher. Please review the table below for details.

Devices PC, Laptop, Android Device, iOS.
Efficiently compatible browsersGoogle Chrome, Edge.
Other browsersFirefox, Mozilla, Brave, Safari.
iOS CompatibilityRequires iOS 13.2 or above.
Android CompatibilitySupporting Version: 6.0 and above.
MST TVMI branded television devices (specific).

We offer packages for both Science and Non- Science subjects, which are more affordable than buying individual subjects. Here are the details of the package offers for Science and Non-Science subjects.

Grade 11:
Packages Subjects Included1 month6 months12 months
ScienceEnglish, Mathematics, Nepali,
Social Studies, Physics, Chemistry,
Biology, and Computer Science
Rs. 5,000Rs. 8,500Rs. 12,000
Non-ScienceEnglish, Mathematics, Nepali,
Social Studies, Economics, Accounts,
Business Studies, and Computer Science
Rs. 5,000Rs. 7,500Rs. 10,000
Grade 12:
PackagesSubjects Included1 month6 Months12 months
ScienceEnglish, Mathematics, Nepali,
Social Studies, Physics, Chemistry,
Biology, and Computer Science
Rs. 5,0008,500Rs. 12,000
Non-ScienceEnglish, Mathematics, Nepali,
Social Studies, Economics, Accounts,
Business Studies, and Computer Science
Rs. 4,0005,500Rs. 9,000

In addition to the packages, we also offer individual subjects for grades 10, 11, and 12:

  • Individual Science subject: Rs. 2,500 per year
  • Individual Non-Science subject: Rs. 2,000 per year 

The prices mentioned above are already discounted since the platform and content were created in Nepal and our curriculum is specially tailored for Nepali students.

Our long-term packages are designed to offer more value for money, so we would suggest getting the annual package and enjoying mySecondTeachers’ benefits year-long! And are therefore more cost-effective than our short-term packages. 

At mySecondTeacher, we offer a range of packages tailored to meet the specific needs of Grade 10, 11, and 12 students. 

Currently, we only offer Economics subjects for Grade 10.

For Grades 11 and 12, students have the option to purchase either science or non-science packages or individual subjects. Our packages cover compulsory and optional subjects and are available for a period of one month, 6 months, and 12 months.

Following are the subjects that we are currently offering:

Subjects Grades
Economics10, 11 and 12
English11 and 12
Nepali11 and 12
Social Studies and Life Skill Education11 and 12
Mathematics11 and 12
Principles of Accounting11 and 12
Physics11 and 12
Chemistry 11 and 12
Biology 11 and 12
Computer Science11 and 12
Business Studies11 and12

We understand that every student’s learning journey is unique, which is why our packages are designed to be flexible and customizable to meet individual needs.

If you have any questions or need help selecting the right package for you, our user’s care team is always available to assist you. You can contact us through the chat button located at the bottom right corner of the platform.

To buy a subject plan, you can follow these steps:
1) Click on “Subjects” on the homepage.
2) On your right side, click on “Our Store.”
3) After selecting your subject and then click on “Buy Package.”

You can click on this link to view the detailed video on how to buy package via eSewa https://www.youtube.com/watch?v=jE6rmC97bM8

To know more about the subject availability and price details kindly visit this link: https://help.mysecondteacher.com.np/general/what-are-the-packages-available-at-mysecondteacher

We’re delighted to offer certain features of our platform for FREE so that you can get first-hand experience of our platform. These features include interactive videos, test papers, and more.

To get started with our free plan, simply visit our website and click on the “Register for Free” button. With this plan, you’ll have access to every subject’s first chapter videos only . This is a great way to try out mySecondTeacher and get a feel of how it can enhance your learning experience.

If you’re looking to fully leverage the power of mySecondTeacher and enhance your learning, we recommend subscribing to one of our PREMIUM packages. Our paid plans offer access to all videos of the subjects you have subscribed to, as per the curriculum you study for your NEB examinations. 

Yes, mySecondTeacher can be accessed by authorized users from anywhere and at any time. This flexibility ensures that users have convenient access to the platform’s features and can stay connected with their school’s performance at all times.

We are a dedicated team of human support agents ready to assist you with any platform-related inquiries and offer technical support
.

The platform provides a personalized dashboard where you can track your progress, your performance on quizzes and tests, and even the time you spend on different topics.  We also have a diagnostic report that will help you view your shortcomings and overcome them. This data helps you identify strengths and weaknesses, enabling targeted study strategies.

You can access our platform by visiting our website at mysecondteacher.com.np/login. You can use the same login credentials on both devices to access your account. Please note that simultaneous video streaming on both devices is not supported.

Indeed, we do offer discounts that are tied to the validity of the package you choose. Our pricing structure is designed to reward longer-term commitments, which means the longer the validity period you select, the greater the discount you can enjoy.
Feel free to explore the various package options available and find the one that best suits your requirements.

https://help.mysecondteacher.com.np/general/do-you-offer-discounts-or-flexible-billing

Certainly, you have the option to upgrade your existing plan. While a single-subject purchase is not applicable for modification, if you have made a bulk purchase, it is possible to switch to packages with a higher validity period.

This flexibility allows you to tailor your plan to better suit your needs and ensure a more extended and convenient usage period. If you’re interested in making this change, please reach out to our customer support team, and they will be happy to assist you in upgrading your plan.

mySecondTeacher enhances academic experiences by delivering online lessons and resources. Students can access educational content from anywhere and at any time, allowing for flexible learning opportunities. Additionally, the platform offers real-time insights into students’ learning behavior, which helps teachers and parents identify areas for improvement and address them promptly.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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