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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Need help accessing the ING Impact eBooks &
Learning Resources
with mySecondTeacher?

To get started, download the Platform Training Slides:

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

 Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

Interactive Videos

I completed the quiz, but now I can’t view my report.

You may once check the report from the Notifications (bell icon) at the top of the platform.

If the report is still not visible, please try clearing your browser cache and reloading the page. Such issues are usually caused by cached data stored in the browser.

Please follow the given steps if you are unable to view your quiz report after completion:

  • Clear your browser cache

  • Close and restart your browser

  • Login to your account again

  • Reload the report page

If you are still unable to view your report, please contact our support team through the Live Chat feature available on the platform for further assistance.

If you need any assistance, please contact our Support Team via the ‘Chat’ icon on the bottom-right of the screen.
You may also call us at 9702027000 / 9801010155 or send your queries to help@mysecondteacher.com.np and our team will assist you. Our Support Team is available daily from 6:00 AM to 10:30 PM, 365 days a year.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide