Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

Banner

Need help accessing the ING Impact eBooks &
Learning Resources
with mySecondTeacher?

To get started, download the Platform Training Slides:

Characters

I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

 Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

Interactive Videos

How do I see reports for a particular video?

You can view the Diagnostic Reports for a particular video in two ways:

Method 1:

  • Select the subject you want to view the Diagnostic Report for

  • Click on the "Diagnostic Report" tab to view the list of reports

  • Select the chapter and subtopic you are interested in

  • Choose the specific video from the list

  • Click on the "View" button to access the detailed Diagnostic Report.

Method 2:

  • Select the subject and video you want to view the report for

  • Attempt the End-of-Lesson Quiz to generate the Diagnostic Report

  • Once generated, the report will appear below the video

  • Click on the "View Report" button to access it.

Note: Diagnostic Reports are generated after completing the End-of-Lesson Quiz for each video.

For Mobile App:

You can view the diagnostics reports in two different ways. Please follow the steps to view your diagnostics reports:

Method 1:

  • Select the "Subject" you want to view the Diagnostic Report for

  • Click on “Diagnostic Report” to view the list of Diagnostic Reports

  • Select the "Chapter and Subtopic" you want to view the report for

  • Click on the particular video from the list in that chapter and subtopic

  • Click on the “Report” button to see the detailed Diagnostic Report for that video.

Method 2:

  • Select the "Subject" you want to view the Diagnostic Report for

  • Select the video for which you want to view the Diagnostics Report

  • Attempt the "End-of-Lesson Quiz" to generate the Diagnostic Report

  • You will be redirected to the "Report" section of the video. Click on the “Report” button to see the detailed Diagnostic Report for that video.

If you need any assistance, please contact our Support Team via the ‘Chat’ icon on the bottom-right of the screen.
You may also call us at 9702027000 / 9801010155 or send your queries to help@mysecondteacher.com.np and our team will assist you. Our Support Team is available daily from 6:00 AM to 10:30 PM, 365 days a year.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

Achievements
Achievements
Achievements
Achievements
Achievements
Achievements
Achievements

For Awesome Students

Complete Step by Step Guide