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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.



Send your queries to “”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.


mySecondTeacher is a multiple award-winning academic delivery platform used globally by students, teachers, parents, and schools.

With mySecondTeacher, 

Students can engage in interactive, fun, and easy-to-understand video lessons that use an innovative and advanced pedagogy that has already been adopted in over 50 countries around the world by 9000+ schools. MySecondTeacher gives students the chance to learn at their own pace and interact with video content that enriches their education.

Teachers can conduct live online classes, give out assignments to students, grade their submissions, and access various teaching resources, including subject-wise Interactive Videos. They can also generate Test Papers and access Marking Schemes for quick assessment of students or to create question papers for exams. Similarly, Diagnostic Reports give deep data-driven insights into their students’ learning difficulties.

Parents have the ability to monitor their children’s intellectual development and take a more active role in their education. Diagnostic Reports make it simple for parents to evaluate their child’s academic performance and discover the precise subject areas in which they need tutoring. Additionally, they can determine whether the child has mastered any particular course or subject and keep track of all of their online activity, including their pending and finished assignments, videos they have watched, and much more!

School leaders will always have access to a summary of their institution’s performance! Principals, coordinators, or Head of Departments (HODs) will be able to quickly assess student, teacher, and even school-wide performance with a few clicks. Leaders will also be able to swiftly and easily make announcements to students, instructors, and parents! 

mySecondTeacher offers a comprehensive list of features designed to cater the needs of each stakeholder of the education ecosystem, such as:

  • Proven Pedagogy based Interactive videos.
  • Self-evaluation tools.
  • Performance analytics.
  • Collaboration and communication tools.

mySecondTeacher is actively being used in 50+ countries benefiting 9000+  schools and more than 100,000+ users.

Leaders can better monitor using our platform since they have access to all information about the school’s teachers and students. As a consequence, leaders may continue to lead, resulting in favorable outcomes for the school and eventually aiding in the improvement of the institution’s reputation.

mySecondTeacher helps school leaders and administration find areas for improvement by giving real-time insights into student growth, engagement, and academic performance. This data-driven approach enables them to make educated decisions and conduct focused interventions to improve the overall performance of their school.

Our aim is to give students a hassle-free learning experience while also enabling teachers to use creative teaching and monitoring strategies. We recognize the value of parental engagement in a child’s education, which is why we provide constant monitoring to provide parents with serenity of mind. With our complete control mechanism, school directors can feel confident that their students are receiving the best education possible.

The Leader’s account is different from other accounts because the leader can see the overall performance and activity of the entire school (teachers and students) and can compare the performance of the classes with other classes.

By providing real-time insights into student progress, engagement, and academic performance, mySecondTeacher enables school leaders and management to identify areas for improvement. This data-driven approach allows them to make informed decisions and implement targeted interventions to maximize their school’s overall performance.

Leaders can’t direct messages to all stakeholders but can push announcements to select specific stakeholders (teachers, students, and parents) and to all stakeholders too.

Through our platform, leaders can better supervise considering they can see all the information about the school’s teachers and students. As a result of this, leaders may continue to lead, which will result in positive outcomes for the school and ultimately assist in improving the institution’s reputation.

Leaders just need to keep up with all of the activities at the school. They usually do not participate in teaching and  Ivy-related activities. Hence, the leaders do not have access to IVYs.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.


For Visionary School Leaders

Complete Step by Step Guide