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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

 Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

General

mySecondTeacher is a multiple award-winning academic delivery platform used in 51+ countries globally by students, teachers, parents, and school leaders.

For Students, mySecondTeacher offers curriculum-aligned eBooks, Interactive Videos, and Topic-wise Videos for interactive learning experiences. Students can also attend online classes, submit assignments, access class timetables, generate Testpapers for practice, and collaborate with teachers and classmates for discussions or group projects.

For Teachers, the platform provides a wide range of Teaching Resources such as eBooks, Videos, PPTs, PDFs, and more, which can be utilised for classroom discussions or assigned to students as Assignments. Teachers can also generate Testpapers to assess student performance and schedule Sessions to manage upcoming classes effectively.

Likewise, mySecondTeacher provides performance monitoring for School Leaders to support data-driven decision-making and streamline academic operations.

And, Parents can also utilise this platform by linking their child’s account to monitor school activities, view assignment details, and receive important school announcements.

mySecondTeacher can be accessed on various devices with an internet connection. For the best experience, please ensure your device meets the minimum system requirements listed in the table below:

System Requirement

mySecondTeacher offers comprehensive packages for Grades 10, 11, and 12 for the SEE and NEB Board examinations. For Grades 11 and 12, we provide packages for both Science and Non-Science subjects. These packages provide access to multiple subjects at a more affordable price range than purchasing subjects individually. Explore the package details below:

Exam Preparation Package

Grade 10:

Grade 11:

Grade 12:

In addition to the packages, we also offer individual subjects for Grades 10, 11, and 12:

  • Science, Computer Science, and Social Studies for Grade 10: Rs. 2500 per year

  • Economics subject for Grade 10: Rs. 2000 per year

  • Individual Science subject for Grades 11 and 12: Rs. 2,500 per year

  • Individual Non-Science subject for Grades 11 and 12: Rs. 2,000 per year

  • English Subject (English Version) for Grade 11: Rs. 5000 per year

The prices listed above are intended to make quality learning resources affordable and accessible for all students.

We recommend choosing the annual package to access mySecondTeacher’s learning resources throughout the year, as it is more cost-effective than our short-term options.

If you would like to purchase a subject plan, please follow this link:

https://help.mysecondteacher.com.np/general/how-can-i-purchase-a-subject-plan#result

mySecondTeacher offers a range of packages tailored to the needs of Grade 10, 11, and 12 students.

For Grades 11 and 12, students can subscribe to individual subjects or choose from our Science and Non-Science packages, which include both compulsory and optional subjects.

All subscriptions are available in flexible 1-month, 6-month, and 12-month plans.

The subjects currently available are listed below:

We understand that every student’s learning journey is unique, which is why our packages are designed to be flexible and customisable to meet individual needs.

Yes, you can use mySecondTeacher for free.

Our Free Plan gives you limited access to Interactive Videos, Testpapers, and learning features allowing you to explore the platform.


Please follow the details below to register:


You can upgrade to a Premium Package at any time to unlock full access to all subjects, chapters, and learning resources aligned with your curriculum.

Yes, you can log in to your mySecondTeacher account from both your laptop and mobile phone.

You can use the same login credentials on both devices by visiting: https://app.mysecondteacher.com.np/login

However, please note that simultaneous video streaming on multiple devices is not supported.

Yes, you can upgrade your existing plan.

If you have purchased a package earlier, you can upgrade to a suitable package.

If you're having trouble upgrading your plan, please contact our Support Team. Our team will guide you through the process to help you choose the required plan.

Note: If you wish to replace or change your registered email address, please contact our Support Team within one week of registration. Email replacement can only be processed once per account. Requests made after one week will not be accommodated.

Please follow the given steps to purchase a subject plan:

  • Login to your Student Account

  • Go to the "Subjects" tab on the homepage

  • On the right side, click on "Our Store"

  • Select the subject you want

  • Click on "Buy Package"


For a detailed video guide on how to buy a package via eSewa, you can watch here:

To know more about subject availability and pricing details, please visit:

https://help.mysecondteacher.com.np/general/what-are-the-packages-available-at-mysecondteacher

Yes, you can track your progress and performance on the platform.

mySecondTeacher helps you monitor your learning journey by providing insights into your chapter completion, quiz and testpaper performance, and overall learning progress. In addition, after completing the End-of-lesson Quizzes from the IVys, the platform generates Diagnostic Reports that highlight your strengths and identify areas for improvement.

These insights help you understand your performance better and focus on topics that require further practice.

Yes, mySecondTeacher can be accessed by authorised users from anywhere and at any time. This flexibility ensures that users have convenient access to the platform’s features and can stay connected with their school’s performance at all times.

mySecondTeacher enhances the academic experience by bringing learning resources, assessments, progress tracking, assignments, and school communication into one platform, helping students stay organised, informed, and on track to achieve your academic goals.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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