Help Center Nepal

How to Get Help with mySecondTeacher

mySecondTeacher is a very easy platform to use but if you encounter any problems,

Technical Support

Technical Support

  • Look for answers in this help section
  • If you do not find your answers here, contact our live support and let them know in detail about your problem.
Academic Support

Academic Support

  • Click on the live support icon on bottom right
  • Directly ask your question and let the support know which subject and videos your query is related to.
  • Wait for our tutors to get back to you

Frequently Asked Questions

mySecondTeacher is an online learning platform used all over Nepal and globally by schools, students, teachers, and parents (including homeschoolers). Currently, mySecondTeacher Nepal is available for Grade 10 and Grade 11.

On mySecondTeacher, students can learn from live classes created by their teachers. They can also learn from fun interactive videos, take quizzes, and get diagnostic reports that describe their strengths and weaknesses in a particular topic or chapter. Additionally, students can also communicate and socialise with their teachers and classmates.

Teachers can conduct live online text or video classes, give out assignments to students, grade their submissions, and access various teaching resources as well as Interactive Videos. They can also generate Test Papers, Marking Schemes, and Diagnostic Reports to get deep insights into the students’ learning difficulties.

Furthermore, mySecondTeacher empowers parents to track their child’s academic progress and play a more active role in their education. Parents can easily view their child’s academic performance through Diagnostic Reports and learn about the specific topic areas where they require guidance. They can also identify the child’s mastery of any lesson or topic and monitor their activities on the platform, such as their pending and completed assignments, books they have read, usage of tutor credits, and much more!

We also provide tutor support from teachers who are ready to answer students’ queries and help them with their learning.

Yes, you can use certain features of mySecondTeacher for free. It includes a few of our interactive videos, test papers, online support, etc.

To start using mySecondTeacher for free, visit mySecondTeacher website and click on “sign up for free”.

With a freemium plan, you will not have access to all the chapters. It only enables you to try out mySecondTeacher and understand how it works. 

To take full advantage of mySecondTeacher, you need to subscribe to a paid package.

Follow the given instructions to change your password:

  • Log in to your mySecondTeacher account
  • Click on the top right icon of mySecondTeacher or your profile picture
  • Click on My Profile
  • On the left side, click on the Password tab.
  • Now, enter your new password and click on Save.

Simply follow the given steps to top up your tutor credit:

  • Log in to your mySecondTeacher account
  • On the top right, click on your profile icon
  • Click My Profile > Credits > Add credits
  • Enter TOP UP amount and click Add Credits.
  • Choose from either Khalti or eSewa for making the payment.
  • After making the payment, you will receive a message notifying successful completion of the top up.