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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

eBooks

Please follow the given steps to access eBooks:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Click on “Continue Reading” to access the eBook.

Please follow the given steps to access the Table of Contents, Page Thumbnails, Bookmark, and Two-Page View of the eBook:

  • Log in to your Student Account and click on “All Subjects”
  • Select the relevant eBook and choose the required Chapter
  • Click “Start Reading” to open and access the eBook
  • Use the left-side panel to explore navigation tools.


For Table of Contents (TOC):
Click “Table of Contents” to view the chapter’s topic.


For Page Thumbnails:
Click “Page Thumbnails” to view and select pages quickly and easily.


For Bookmark:
Add Bookmarks on important pages for quick access later.


For Two-Page View:
Switch to Two-Page View for a more natural, book-like reading experience.
Enjoy smooth and easy navigation throughout your eBook.

To search for topics in eBook:

  • Open an eBook and select the Chapter from the Table of Contents
  • Click on the “Search” icon and search for the content or keyword you are looking for
  • Your search results will be displayed on the left side of the screen.

Please follow the steps below to access and use the note-taking features in the eBook:

  • Log in to your Student Account and click on “Subjects”
  • Select the relevant eBook and choose the required Chapter
  • Click on “Start Reading” to open and access the eBook
  • Use the left-side panel to explore available tools and features.

Text Notes:

  • Select any text within the eBook
  • Click on the “Note” icon to add your note
  • Write your notes and click on “Save Note”.

You can also view all notes you have taken in a particular eBook by clicking on the Notes icon from the panel on the left side of your screen.

Scribble Notes:

  • Click on “Scribble Notes On” to enable writing mode
  • Use the available tools to draw or write directly on the page
  • Click on “Save”

A confirmation message will appear: “Scribble Saved Successfully!”
You can access your saved scribbles anytime by clicking on “Scribble Notes On”.

Yes, you can. Please follow the given steps to listen to narration of the eBook:
Simply, go to the page you want to listen to in the eBook

  • Find the interactive tab on the left side of the screen
  • Click on the “Dictate On” icon.

Now, you will be able to play either the whole page or certain parts of the eBook page.
Note: The dictate feature may not be available in all eBooks.

Please follow the given steps to attempt the In-book Quiz:

  • Log in to your Student Account and click on “Subjects”
  • Open your preferred subject eBook
  • Locate the right-hand panel
  • You’ll see: Bookmarks, Notes, and In-book Quiz
  • Click on “In-book Quiz”
  • Select your “Learning Objective”
  • Start your Self Evaluation Quiz.

Or,
After completion of the eBook chapters:

  • Click on “Start Reading/ Continue Reading”
  • Read and complete the eBook
  • After the eBook completion, find the In-book Quiz at the end
  • Choose your “Learning Objective
  • Begin your Self Evaluation Quiz.

Test your knowledge and track your learning progress!

Students can submit the Assignments via the mySecondTeacher platform

  • Log in to your Student Account
  • Click on the bell icon on the top right of your homepage to view assignment-related notices.

Here, you can directly click on “Submit Assignment” to submit your assignment.

You can also submit an Assignment by navigating from your homepage,

  • Click on the “Classrooms” tab on the homepage
  • Click on “Assignments”
  • Choose the subject you would like to submit the assignment for.
  • Here, you can submit Assignments from the respective “Open Assignments” tab
  • Select and fill in the required fields and upload the necessary files
  • Click on “Submit Assignment”.

Please follow these steps to watch videos instantly from your physical book:

  • Open the “mySecondTeacher Nepal App”
  • Click on “More” option at the bottom-right corner
  • Select “Scan QR Code”
  • Place the scanner over the video QR code. You can also scan it using your phone’s default camera.

You will be instantly redirected to the required video and you can learn anytime, anywhere!

Please follow the given steps to use the Table of Contents QR codes:
(Note: Physical books include QR codes for each chapter in the Table of Contents)

  • Open the “mySecondTeacher Nepal App”
  • Click on “More” option at the bottom-right corner
  • Select “Scan QR Code”
  • Point your camera at the chapter’s QR code.
    • You can also scan it using your phone’s default camera

You will be instantly redirected to the selected chapter in the eBook for quick and easy learning!

Please follow the given steps to access Teaching Resources :

  • Go to the “Teaching Resources” tab
  • Click on “All Subjects” and select an eBook
  • Choose the relevant “Chapter” and click on the eBook for your preferred subject
  • Click “Review eBook” to access the eBook.

Please follow the given steps to assign an eBook as an Assignment:

  • Login to your Teacher Account and select “Give Assignment” from the Action Card
  • Choose the “eBook Assignment” option
  • At the top, click on “eBook Assignment” and pick the desired eBook
  • Select a chapter and click “Preview” to view its pages
  • Choose the pages you want to assign
  • Fill in the required details, set a deadline, and (optionally) schedule the assignment for a later date
  • Click on “Continue”
  • Click on “Assign” to complete the process.

Once done, the eBook assignment will be successfully created.

Please follow the given steps to assign an eBook as an Assignment:

  • Login to your Teacher Account and click on “Give Assignment” from the Action Card
  • Select “eBook Assignment” and click on “Continue”
  • At the top, choose “In-book Quiz Assignment” and select the desired eBook, then click Continue
  • Choose your preferred Chapter
  • Fill in the required details, set a deadline, and (optionally) schedule the assignment for a later date
  • Click on “Continue”
  • Click “Assign” to complete the process.

Your In-book Quiz Assignment will be successfully created.

Please follow the given steps to switch User Modes:
For eBooks

  • Open an eBook
  • Click the option in the top-right corner of the screen (highlighted in purple, labeled either Teaching Mode or Self-Assess Mode)
  • Select “Click Here” and select the preferred mode
  • Click “Save Mode”.

For Interactive Videos (IVys)

  • Open an Interactive Videos (IVys)
  • Click the option in the top-right corner of the screen (highlighted in purple, labeled either Teaching Mode or Self-Assess Mode)
  • Select “Click Here” and select the preferred mode
  • Click “Save Mode”.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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Complete Step by Step Guide