Please follow the given steps to see reports for a particular video:

• Login to your Teacher Account

• Click on the "Teaching Resources" tab from the homepage

• Click on "All Subjects" and select a subject

• Select a specific Interactive Video that you want to access reports for

• In the Diagnostic Reports section, you can choose between "Latest Attempt" and "First Attempt"

• Click on "View" to access an individual Student's report.

For Mobile App,

Please follow the given steps to see reports for a particular video:

• Login to your Teacher account

• Click on the "Resources" tab from the bottom navbar

• Select the subject you want to view the videos of

• Select the chapter and click on the video

• Click on the “Report” section to see the detailed diagnostic report for that video.

In the Report section, you can choose between "Latest Attempt" and "First Attempt"

Click on the list of "Mastery" to access an individual Student's report.

Completion represents the total number of Interactive Videos students have finished watching. To achieve 100% completion, students must watch all the videos for a subject.

Mastery reflects students’ mastery achieved after completing the End-of-Lesson quizzes in the Interactive Videos. To get 100% Mastery, students must score full marks on their quizzes.

Please follow the given steps to watch videos on mySecondTeacher:

• Login to your Student account

• Click on the "Subjects" tab from the homepage

• Select the subject you would like to study

• Choose the chapter you are interested in

• Select the topic you want to watch

• Click on the video to begin learning.

Note: If you are using a freemium account, you will have access to the introductory chapters of each available subject. To unlock all chapters and videos, you may upgrade to a Premium Subscription.

Our Interactive Videos consist of conversational teaching methods that are engaging and relatable. We follow the CCA pedagogy (context, content, and real-life application) and are backed by In-lesson Quizzes and End-of-lesson Quizzes to strengthen understanding, boost retention, and achieve Complete Mastery.

Yes, you can view your Diagnostic Report by attempting the End-of-Lesson Quiz in Self-Assess Mode.

Please follow the given steps to view your Diagnostic Report:

• Click on “Teaching Resources” from the navigation bar

• Select the subject for which you would like to view the Interactive Videos

• Choose the relevant chapter and click on the video

• At the top-right corner of the video page, beside the search icon, select the option to change the video mode

• Switch the mode to Self-Assess Mode

• Attempt the End-of-Lesson Quiz to generate and view your Diagnostic Report.

Note: Teaching Mode allows you to watch videos and assign them to students. Whereas, Self-Assess Mode allows you to attempt End-of-Lesson Quizzes and access Diagnostic Reports.

For Mobile App:

You can view the diagnostics reports in two different ways. Please follow the given steps to view your Diagnostic Report:

Method 1:

• Login to your Teacher account

• Click on the "Resources" tab from the bottom navbar

• Select the subject you want to view the videos of

• Select the chapter and click on the video

• Click on the “Report” section to see the detailed diagnostic report for that video.

Method 2:

• Login to your Teacher account

• Click on the "Resources" tab from the bottom navbar

• Select the subject you want to view the videos of

• Select the chapter and click on the video

• Change the user mode to "Self-Access" if it is in Teaching Mode

• Attempt the "End-of-Lesson Quiz" to generate the Diagnostic Report

• You will be redirected to the Report section of the video. Click on the “Report” icon to see the detailed diagnostic report for that video.

Yes, you can skip watching a video and directly take the End-of-Lesson Quiz (Mastery Test). However, we strongly recommend watching the video at least once, as the quiz questions are based on the concepts covered in the lesson.

Please follow the given steps to take the quiz directly:

• Login to your Student account

• Click on the "Subjects" tab from the homepage

• Select the desired subject, chapter, and topic

• Click on "Take the End-of-Lesson Quiz Now"

• Attempt the quiz and answer the questions provided.

Alternatively:

• Navigate to the selected topic from your subject dashboard

• Click on the "Take the End-of-Lesson Quiz Now" button below the video

• Attempt the quiz and submit your answers

You can view the Diagnostic Reports for a particular video in two ways:

Method 1:

• Select the subject you want to view the Diagnostic Report for

• Click on the "Diagnostic Report" tab to view the list of reports

• Select the chapter and subtopic you are interested in

• Choose the specific video from the list

• Click on the "View" button to access the detailed Diagnostic Report.

Method 2:

• Select the subject and video you want to view the report for

• Attempt the End-of-Lesson Quiz to generate the Diagnostic Report

• Once generated, the report will appear below the video

• Click on the "View Report" button to access it.

Note: Diagnostic Reports are generated after completing the End-of-Lesson Quiz for each video.

For Mobile App:

You can view the diagnostics reports in two different ways. Please follow the steps to view your diagnostics reports:

Method 1:

• Select the "Subject" you want to view the Diagnostic Report for

• Click on “Diagnostic Report” to view the list of Diagnostic Reports

• Select the "Chapter and Subtopic" you want to view the report for

• Click on the particular video from the list in that chapter and subtopic

• Click on the “Report” button to see the detailed Diagnostic Report for that video.

Method 2:

• Select the "Subject" you want to view the Diagnostic Report for

• Select the video for which you want to view the Diagnostics Report

• Attempt the "End-of-Lesson Quiz" to generate the Diagnostic Report

• You will be redirected to the "Report" section of the video. Click on the “Report” button to see the detailed Diagnostic Report for that video.

We do not provide correct answers to students.
This approach is designed to encourage understanding concepts and deeper learning rather than relying on memorisation. However, we provide Diagnostic Reports for students to highlight their areas to improve.

You may once check the report from the Notifications (bell icon) at the top of the platform.

If the report is still not visible, please try clearing your browser cache and reloading the page. Such issues are usually caused by cached data stored in the browser.

Please follow the given steps if you are unable to view your quiz report after completion:

• Clear your browser cache

• Close and restart your browser

• Login to your account again

• Reload the report page

If you are still unable to view your report, please contact our support team through the Live Chat feature available on the platform for further assistance.

Our platform does not offer tutor support at the moment. However, we encourage you to try re-watching the videos and taking the quizzes to strengthen your understanding and identify your weak areas.

mySecondTeacher focuses on building a deep understanding of concepts rather than memorising answers. Therefore, we do not show which questions students answered incorrectly in assessments. This encourages students to revisit topics, understand their mistakes, and strengthen their learning.

By focusing on the learning process, students develop stronger conceptual understanding and long-term academic success.

If your videos are locked, it is likely that you are currently using a Freemium account.

Freemium accounts provide access only to the introductory videos of available subjects. To unlock and access all videos and learning content on the platform, you will need to upgrade to a Premium subscription.

Reports are usually generated within a minute. However, in some cases, it may take longer than usual due to processing or connectivity issues.

If your report is stuck on “Calculating Mastery”, please follow the given steps if your report is taking longer than usual to generate:

• Refresh the page

• Check the Notifications (bell icon) to see if the report has been published

• Verify your internet connection and device stability

• Log out and log in again if required

The real-time insights provided by mySecondTeacher allow teachers and parents to see exactly how students engage with academic. This information can be used to identify areas where students may be struggling or excelling, enabling educators to provide timely interventions and personalised attention. By addressing these needs promptly, mySecondTeacher aims to improve overall academic outcomes.

Quizzes in mySecondTeacher's Interactive Videos and eBooks are designed to assess students' understanding of key concepts. After attempting a quiz, you will receive a detailed Diagnostic Report highlighting your strengths and areas for improvement, helping you boost knowledge retention and achieve Complete Mastery.