Login and Registration

I have trouble signing in. What should I do?

If you’re having trouble signing in, don’t worry, we’re here to help! The most common reason for sign-in issues is entering the wrong email address or password. So, please recheck your user id and password and be mindful of the Caps Lock button as well.

If the problem still persists, our dedicated platform support team is available to assist you through our live chat service located at the bottom-right corner of the website.

You can also contact our user care team via phone at 9801010155/9801010144, or by email at help@mysecondteacher.com.np for assistance.

Welcome to mySecondTeacher Nepal! To get started, follow these easy steps:

1. Visit our website at “mysecondteacher.com.np.“
2. Click on the ‘Register for free’ button at the upper right corner.
3. Choose your user type: ‘I am a Student‘ or ‘I am a Parent.’
4. (For students) Select your grade. (Note: This step is optional for parents.)
5. Enter your full name and email address.
6. Set a strong password (ensure it meets our security requirements).
7. Click ‘Create My Account’ to complete the registration process.

Once done, check your email for a verification or activation link. Activate your account to access mySecondTeacher and unlock a world of learning.

Can I change my registration details later?

Yes, you can update your registration details if you have self-registered on the platform. Follow these steps to modify your information:

1. Click on the top right icon or your profile picture in mySecondTeacher.
2. Select ‘My Profile.’
3. Navigate to the ‘Basic Information’ tab on the left side.
4. Make the necessary changes to your registration details.
5. Click ‘Save Changes.’ ( Note: If any of your details, such as the email address, were provided by your school/college, please refrain from changing them independently. If you wish to update such information, kindly consult with the respective school/college department for assistance)

Which email address should I use to create my account?

We recommend using a personal email address registered with Gmail, Yahoo, Outlook, or other similar email providers to create your mySecondTeacher profile. This ensures that you have full control over your account and can easily recover your account in case of any issues.

However, if your school/college has subscribed to mySecondTeacher and provided you with an email address, we recommend using that email address for your mySecondTeacher account. This will ensure that you can easily access all the features and benefits provided by your school/college on mySecondTeacher.

Can I register multiple accounts with the same email address?

Unfortunately, you won’t be able to register multiple accounts using the same email address.

What is the registration process for schools or organizational accounts?

To integrate mySecondTeacher into your school/college, please reach out to us via email at “help@mysecondteacher.com.np”. Kindly provide essential details, including your Name, School Name, Designation, and Contact Number, along with your specific requirements.
Once we receive your email, our dedicated department will promptly get in touch with you to facilitate the registration process.

How can I delete my account?

If you wish to delete your account, it’s a simple process through our ‘Mobile Application’.
Just follow these easy steps:
1. Click on “More.”
2. Select “Account.”
3. Opt for “Delete your Account.”
(Kindly keep in mind that once you delete your account, it cannot be restored. However, if you have any questions or concerns, feel free to reach out to us. We’re here to assist you!)