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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

 Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

Login and Registration

This issue may be caused by an incorrect email or password entry. If the problem continues, please use “Forgot your password?” feature.

Also, please ensure that you have entered the correct User ID and password, and check that the Caps Lock key is turned off before attempting to sign in again.

In order to sign up, you can visit mySecondTeacher website and sign up for free. Here is the link for registration: https://www.mysecondteacher.com.np/


Please follow the given steps to sign up:

  • Click on the "Register for free" button at the upper right corner

  • Choose your user type: "I am a Student"

  • Fill in the details (Grade,Full Name, Phone Number, Email Address, Password)

  • Accept the terms and conditions of mySecondTeacher Nepal

  • Click "Create my account" to complete the registration process.


Once done, check your email for a verification or activation link. Activate your account to access mySecondTeacher and unlock a world of learning.


Please follow the given steps to log in to the platform:

  • Open your internet browser (Google Chrome is recommended for best performance)

  • Go to "www.mysecondteacher.com.np"

  • Once you’re on the website, click on “Login” on the top right

  • Login using the email and password provided by your school.


Now, you should be able to log in to your account with ease.



For Mobile App:

  • Go to your App Store (iOS) or Play Store (Android)

  • Next, search for ‘mySecondTeacher Nepal’ app (make sure you’ve selected the Nepal app and not the Global one)

  • Click on the “Install” or “Get” button to download the app

  • Next, open the app and login using the email and password provided by your school.

Now, you should be able to log in to your account with ease.

Note: Please contact your school Admin if you haven't received the email and password.

If you are creating your own account, we recommend using a valid personal email address.

If your school or college has subscribed to mySecondTeacher, please contact your institution for the registered email address. This will ensure you have access to all the features and learning resources provided through your school or college subscription.

Yes, you can update your registration details if you have registered on the platform.


Please follow the given steps to update your registration details:

  • Click on the Profile icon or your profile picture at the top-right corner of the platform

  • Select "My Profile"

  • Click on the "Basic Information" tab from the category

  • Make the necessary changes to your registration details

  • Click on "Save Changes".


Note: If any of your details, such as your email address, were provided by your school or college, please do not modify them independently. Kindly contact your school or college for assistance to update your information.

Yes. Besides using your email address, you can register on the platform using your Google Account for a quicker and more convenient sign-up process.

No, you won't be able to register multiple accounts using the same email address.

Please follow the given steps to update your dummy email address to your personal email address:

  • Login to your account and click on “My Profile”

  • Click on “Change Email Address”

  • Enter your new personal email address and your current password

  • Click on “Submit”

  • A verification link will be sent to your new email address

  • Open the email and click on “Verify New Email”

  • Once verified, you will be able to log in using your new email address

To integrate mySecondTeacher into your school/college, please reach out to us via email at “help@mysecondteacher.com.np”. Kindly provide essential details, including your Name, School Name, Designation, and Contact Number, along with your specific requirements.

Once we receive your email, our dedicated department will promptly get in touch with you to facilitate the registration process.

In order to sign up, you can visit mySecondTeacher website and sign up for free. Here is the link for registration: https://www.mysecondteacher.com.np/

Please follow the given steps to sign up:

  • Click on the "Register for free" button at the upper right corner

  • Choose your user type: "I am a Parent"

  • Fill in the details (Grade,Full Name, Phone Number, Email Address, Password)

  • Accept the terms and conditions of mySecondTeacher Nepal

  • Click "Create my account" to complete the registration process.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

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