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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9702027000, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

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Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

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Announcements

The 'Announcements' feature on mySecondTeacher allows teachers and school leaders to send important updates to specific classes, groups, or the entire school. School leaders can also share eConsent forms and polls with students, teachers, and parents.

The Announcements will be visible to Students, Parents, and Teachers on the "Noticeboard" every time they log in to mySecondTeacher, until the announcement deadline is reached.

Please follow these stepsto create an Announcement:

  • Login to your mySecondTeacher account

  • Click on "Announcements" action card from the homepage

  • Or, simply go to the "Announcements" tab from the homepage

  • Click on "New Announcements" and select "Make General Announcement" or "Get Response" from the drop-down options

  • Now, select the audience: Parents, Teachers, or Students

  • Choose whether to anounce to the entire school or a specific class and click on "Continue"

  • Fill in your announcement message and set the end date for it

  • Click on "Continue".

The announcement will be posted immediately and visible to the targeted users.

Yes, you can edit announcements. Please follow the given steps to edit announcements:

  • Login to your mySecondTeacher Account

  • Click on the “Announcements” tab from the homepage

  • Under the “Ongoing” tab, select the announcement you want to edit

  • Click on “Edit Announcement”

  • Make the required changes to the announcement

  • Click on “Continue”

  • Click on “Announce” to save and publish the updated announcement.

Please follow the given steps to stop ongoing announcements:

  • Login to your Teacher Account

  • Click on the “Announcements” tab

  • Under the “Ongoing” tab, you’ll find a list of all the announcements you’ve posted

  • On the right side of each announcement, you’ll see a “Stop Announcement” button

  • Click on the “Stop Announcement” button for the announcement you want to stop

  • A confirmation message will appear asking if you really want to stop the announcement. Click “Stop Announcement” to confirm

  • The announcement will stop immediately.

Please note that if an announcement has a set expiration date, it will automatically stop on that date. However, you can also manually stop any announcement at any time using the above steps.

If an announcement has an expiration date set, it will automatically stop on a specific date. However, you can also stop an active announcement at any time by clicking the “Stop Announcement” button located below it.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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