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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

General

mySecondTeacher is a multiple award-winning academic delivery platform used globally by students, teachers, parents, and schools.

With mySecondTeacher, 

Students can engage in interactive, fun, and easy-to-understand video lessons that use an innovative and advanced pedagogy that has already been adopted in over 50 countries around the world by 9000+ schools. MySecondTeacher gives students the chance to learn at their own pace and interact with video content that enriches their education.

Teachers can conduct live online classes, give out assignments to students, grade their submissions, and access various teaching resources, including subject-wise Interactive Videos. They can also generate Test Papers and access Marking Schemes for quick assessment of students or to create question papers for exams. Similarly, Diagnostic Reports give deep data-driven insights into their students’ learning difficulties.

Parents have the ability to monitor their children’s intellectual development and take a more active role in their education. Diagnostic Reports make it simple for parents to evaluate their child’s academic performance and discover the precise subject areas in which they need tutoring. Additionally, they can determine whether the child has mastered any particular course or subject and keep track of all of their online activity, including their pending and finished assignments, videos they have watched, and much more!

School leaders will always have access to a summary of their institution’s performance! Principals, coordinators, or Head of Departments (HODs) will be able to quickly assess student, teacher, and even school-wide performance with a few clicks. Leaders will also be able to swiftly and easily make announcements to students, instructors, and parents! 

mySecondTeacher offers a comprehensive list of features designed to cater the needs of each stakeholder of the education ecosystem, such as:

  • Proven Pedagogy based Interactive videos.
  • Self-evaluation tools.
  • Performance analytics.
  • Collaboration and communication tools.

mySecondTeacher is actively being used in 50+ countries benefiting 9000+  schools and more than 100,000+ users.

mySecondTeacher is designed to be accessible to users across various devices with an internet connection. We have outlined the minimum system requirements for the optimal performance of mySecondteacher. Please review the table below for details.

Devices PC, Laptop, Android Device, iOS.
Efficiently compatible browsersGoogle Chrome, Edge.
Other browsersFirefox, Mozilla, Brave, Safari.
iOS CompatibilityRequires iOS 13.2 or above.
Android CompatibilitySupporting Version: 6.0 and above.
MST TVMI branded television devices (specific).

Leaders can better monitor using our platform since they have access to all information about the school’s teachers and students. As a consequence, leaders may continue to lead, resulting in favorable outcomes for the school and eventually aiding in the improvement of the institution’s reputation.

mySecondTeacher helps school leaders and administration find areas for improvement by giving real-time insights into student growth, engagement, and academic performance. This data-driven approach enables them to make educated decisions and conduct focused interventions to improve the overall performance of their school.

We offer comprehensive packages for grades 10, 11 and 12. For grades 11 and 12, we provide packages for both Science and Non-Science subjects. These packages are more affordable compared to purchasing individual subjects separately. Here are the details of what our package offers:

Grade 10:
PackagesSubjects Included12 months
Grade 10 (New Curriculum)Math, Science, Nepali, English, Economics and Social Studies9500
Grade 11:
Packages Subjects Included6 months12 months
ScienceEnglish, Mathematics, Nepali,
Social Studies, Physics, Chemistry,
Biology, and Computer Science
Rs. 8,500Rs. 12,000
Non-ScienceEnglish, Mathematics, Nepali,
Social Studies, Economics, Accounts,
Business Studies, and Computer Science
Rs. 7,500Rs. 10,000
Grade 12:
PackagesSubjects Included6 Months12 months
ScienceEnglish, Mathematics, Nepali,
Social Studies, Physics, Chemistry,
Biology, and Computer Science
8,500Rs. 12,000
Non-ScienceEnglish, Mathematics, Nepali,
Social Studies, Economics, Accounts,
Business Studies, and Computer Science
5,500Rs. 9,000

In addition to the packages, we also offer individual subjects for grades 10, 11, and 12:

  • Individual Science subject: Rs. 2,500 per year
  • Individual Non-Science subject: Rs. 2,000 per year 

The prices mentioned above are already discounted as the platform and content were created in Nepal, specifically tailored for Nepali students.

Our long-term packages are designed to offer more value for money. We suggest getting the annual package to enjoy mySecondTeacher’s benefits year-long, as these packages are more cost-effective than our short-term options.

At mySecondTeacher, we offer a range of packages tailored to meet the specific needs of Grade 10, 11, and 12 students. 

Currently, we only offer Economics subjects for Grade 10.

For Grades 11 and 12, students have the option to purchase either science or non-science packages or individual subjects. Our packages cover compulsory and optional subjects and are available for a period of one month, 6 months, and 12 months.

Following are the subjects that we are currently offering:

Subjects Grades
Science10
Economics10, 11 and 12
English10, 11 and 12
Nepali10, 11 and 12
Social Studies and Life Skill Education10, 11 and 12
Mathematics10, 11 and 12
Principles of Accounting11 and 12
Physics11 and 12
Chemistry 11 and 12
Biology 11 and 12
Computer Science11 and 12
Business Studies11 and12

We understand that every student’s learning journey is unique, which is why our packages are designed to be flexible and customizable to meet individual needs.

If you have any questions or need help selecting the right package for you, our user’s care team is always available to assist you. You can contact us through the chat button located at the bottom right corner of the platform.

To buy a subject plan, you can follow these steps:
1) Click on “Subjects” on the homepage.
2) On your right side, click on “Our Store.”
3) After selecting your subject and then click on “Buy Package.”

You can click on this link to view the detailed video on how to buy package via eSewa https://www.youtube.com/watch?v=jE6rmC97bM8

To know more about the subject availability and price details kindly visit this link: https://help.mysecondteacher.com.np/general/what-are-the-packages-available-at-mysecondteacher

We’re delighted to offer certain features of our platform for FREE so that you can get first-hand experience of our platform. These features include interactive videos, test papers, and more.

To get started with our free plan, simply visit our website and click on the “Register for Free” button. With this plan, you’ll have access to every subject’s first chapter videos only . This is a great way to try out mySecondTeacher and get a feel of how it can enhance your learning experience.

If you’re looking to fully leverage the power of mySecondTeacher and enhance your learning, we recommend subscribing to one of our PREMIUM packages. Our paid plans offer access to all videos of the subjects you have subscribed to, as per the curriculum you study for your NEB examinations. 

Yes, mySecondTeacher can be accessed by authorized users from anywhere and at any time. This flexibility ensures that users have convenient access to the platform’s features and can stay connected with their school’s performance at all times.

We are a dedicated team of human support agents ready to assist you with any platform-related inquiries and offer technical support
.

Certainly. The platform enables teachers to collaborate by sharing resources, lesson plans, and best practices with colleagues fostering a supportive educational community.

Teachers can use mySecondTeacher to communicate with students through chatroom feature, give announcements, and even conduct classes in real-time from anywhere.

The platform provides a personalized dashboard where you can track your progress, your performance on quizzes and tests, and even the time you spend on different topics.  We also have a diagnostic report that will help you view your shortcomings and overcome them. This data helps you identify strengths and weaknesses, enabling targeted study strategies.

Yes, you can view the overall activity of your child on our platform. You can view your child’s diagnostic reports and even learn about their total time spent on the platform, number of videos watched, mastery reports, and student performance reports as well.

Our aim is to give students a hassle-free learning experience while also enabling teachers to use creative teaching and monitoring strategies. We recognize the value of parental engagement in a child’s education, which is why we provide constant monitoring to provide parents with serenity of mind. With our complete control mechanism, school directors can feel confident that their students are receiving the best education possible.

You can access our platform by visiting our website at mysecondteacher.com.np/login. You can use the same login credentials on both devices to access your account. Please note that simultaneous video streaming on both devices is not supported.

Indeed, we do offer discounts that are tied to the validity of the package you choose. Our pricing structure is designed to reward longer-term commitments, which means the longer the validity period you select, the greater the discount you can enjoy.
Feel free to explore the various package options available and find the one that best suits your requirements.

The Leader’s account is different from other accounts because the leader can see the overall performance and activity of the entire school (teachers and students) and can compare the performance of the classes with other classes.

By providing real-time insights into student progress, engagement, and academic performance, mySecondTeacher enables school leaders and management to identify areas for improvement. This data-driven approach allows them to make informed decisions and implement targeted interventions to maximize their school’s overall performance.

Certainly, you have the option to upgrade your existing plan. While a single-subject purchase is not applicable for modification, if you have made a bulk purchase, it is possible to switch to packages with a higher validity period.

This flexibility allows you to tailor your plan to better suit your needs and ensure a more extended and convenient usage period. If you’re interested in making this change, please reach out to our customer support team, and they will be happy to assist you in upgrading your plan.

Teachers can easily create, assign, grade and evaluate students’ performance using mySecondTeacher, gaining valuable insights into each student’s progress and providing personalized feedback and support.

Leaders can’t direct messages to all stakeholders but can push announcements to select specific stakeholders (teachers, students, and parents) and to all stakeholders too.

Through our platform, leaders can better supervise considering they can see all the information about the school’s teachers and students. As a result of this, leaders may continue to lead, which will result in positive outcomes for the school and ultimately assist in improving the institution’s reputation.

mySecondTeacher enhances academic experiences by delivering online lessons and resources. Students can access educational content from anywhere and at any time, allowing for flexible learning opportunities. Additionally, the platform offers real-time insights into students’ learning behavior, which helps teachers and parents identify areas for improvement and address them promptly.

Leaders just need to keep up with all of the activities at the school. They usually do not participate in teaching and  Ivy-related activities. Hence, the leaders do not have access to IVYs.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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