Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

I need help as a

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

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eBooks

As a Teacher, how can I switch User Modes?

Please follow the given steps to switch User Modes:

For eBooks

Open an eBook
Click the option in the top-right corner of the screen (highlighted in purple, labeled either Teaching Mode or Self-Assess Mode).
Select “Click Here” and select the preferred mode
Click on “Save Mode”.

For IVys

Open any Interactive Video (IVys)
Click the option in the top-right corner of the screen (highlighted in purple, labeled either Teaching Mode or Self-Assess Mode)
Select “Click Here” and select the preferred mode
Click on “Save Mode”

If you need any assistance, please contact our Support Team via the ‘Chat’ icon on the bottom-right of the screen.
You may also call us at 9702027000 / 9801010155 or send your queries to help@mysecondteacher.com.np and our team will assist you. Our Support Team is available daily from 6:00 AM to 10:30 PM, 365 days a year.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.