Your password may not be accepted due to incorrect entry or not meeting security requirements.

If you’re creating a new password, make sure it includes at least 8 alphanumeric characters with at least one special character (!, @, #, $, %).

If it’s not being accepted during login, check for typos, ensure the caps lock is off, and retry. A captcha might pop up for security reasons.

If it still doesn’t work, try the “Forgot your password?” option.

Please follow the given steps to update your password:

• Login to your mySecondTeacher account using your current email address and password

• Click on the Profile icon or your profile picture at the top-right corner of the platform

• Select "My Profile"

• Click on the "Password" tab from the category

• Enter your new password in the "New Password" field

• Re-enter your new password in the "Confirm New Password" field

• Click on "Save Changes."

For Mobile App:

Please follow the given steps in order to change your password:

• Login to your mySecondTeacher account

• Click on “More” from the bottom navbar

• Select “Account”

• Click on the “Password & Biometrics” tab from the category

• Click on “Change Password”

• Enter your current password and enter your new password

• Confirm your new password and click on “Save Changes”.

Note: Your password must be at least 8 characters long and include a combination of letters, numbers, and special characters. For security purposes, we recommend updating your password every 3 to 6 months.

For security reasons, your mySecondTeacher password must meet the following requirements:

• Must be at least 8 characters long and less than 30 characters

• Must contain both letters and numbers

• Must include at least one special character (e.g., !, @, #, $)

Example: Learn#456

Note: To help keep your account secure, we recommend that you update your password every 3 to 6 months.

Please follow the given steps to reset your mySecondTeacher account password:

• Go to the Login page and click on "Forgot Your Password?"

• Enter the email address associated with your account

• Click on "Reset Password"

• Check your email for the password reset link

• Click on the "Reset Password" button in the email

• You will be redirected to the password reset page

• Enter your new password in the "New Password" field

• Click on "Save Changes"

• Login to your account using your new password

Note: Please refer to the provided screenshots and video guide for additional assistance. If you continue to experience issues, kindly contact our support team through the Live Chat feature available on the platform.

If you have forgotten your email address, please contact our support team through the Live Chat feature available at the bottom-right corner of the platform.

Kindly provide the following details for verification:

• Full Name

• School Name

• Grades Implemented

• Contact Number

Once your details have been verified, our Support Team will assist you in retrieving your registered email address.

If you have forgotten your password, please click here to learn how to reset your password.

If you have forgotten your email address, please contact our support team through the Live Chat feature available at the bottom-right corner of the platform.

Kindly provide the following details for verification:

• Full Name

• Grade

• Section

• Contact Number

Once your details have been verified, our Support Team will assist you in retrieving your registered email address.

If you have forgotten your password, please click here to learn how to reset your password.

If your account is registered with a dummy email address that cannot receive emails, you will not be able to use the password reset feature.

In this case, please send an email to help@mysecondteacher.com.np using your personal email account and provide the following details:

Full Name

Registered Login Email Address

School/College Name

Contact Number

Once we receive and verify the information, our support team will assist you with resetting your password.