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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Chatroom

Creating a group chat on mySecondTeacher is easy and straightforward. Simply follow these steps to create a new chat room for your students:

  • From your dashboard, click on “Engage in Text chat with Students” or click on the “Chatroom” button on the navigation bar.
  • On the left column of the chatroom, click on the plus sign (+) to create a new chat room.
  • Type in the name of the new channel and add a short description of what the channel is about.
  • Add the students you want to include in the channel. You can also make the channel private if necessary.
  • Click “Create Channel.”

Once you have created a new chat room, you can start communicating with your students instantly. This feature is particularly useful for group discussions, clarifying doubts, and providing feedback on coursework.

The group chat feature on mySecondTeacher includes an “Ignore” function that enables you to stop receiving messages from a specific person in the chatroom. This feature can be useful if you want to focus on specific conversations or avoid distractions.

To add a person to your “Ignore List,” follow these steps:

  • Go to the group chat room where the person is located.
  • Search for the name of the person you want to ignore.
  • Click on the “Option” button located in the top right corner of the chat window.
  • Select “Add to Ignore List”

Once you’ve added a person to your “Ignore List,” you won’t receive any further messages from them in the chatroom. You can remove them from your “Ignore List” at any time by repeating these steps and selecting “Remove from Ignore List.”

Group chats can be used in different ways depending on the settings chosen by your teacher or admin. Some teachers may choose to set up group chats as a “Virtual Notice Board,” where only they can post messages and attachments. In this case, you won’t be able to post or respond in the group chats.

Others may prefer group chats to be used as a common forum, where anyone in the group can post messages and participate in discussions.

Yes, you can talk to your teacher using group chat if your teacher has enabled the feature. This feature provides a convenient way to ask questions, clarify doubts, and receive feedback from your teacher.

To check if your teacher has enabled the group chat feature for communication with students, you can ask your teacher directly. If the feature is enabled, you can start chatting with your teacher.

mySecondTeacher’s group chat feature allows you to communicate with your classmates and your teacher in the primary channel. Although it functions like an instant messenger, it is not designed to be used explicitly as a messaging app.

It’s important to note that the group chat feature on mySecondTeacher is exclusively available to individuals who have an account on the platform. Therefore, you cannot use it to chat with people who do not have a mySecondTeacher account and cannot access the chat room. This restriction ensures that the chat room remains a secure environment for learning and collaboration.

The chatroom functionality on mySecondTeacher allows direct communication with both classmates and the teacher within the primary channel of the platform. Serving as a discussion forum, this feature offers the advantage of preventing distractions commonly associated with external messaging apps such as Viber, WhatsApp, and Messenger.

By utilizing the group chat feature within mySecondTeacher, users have the ability to engage in conversations exclusively with their teacher and fellow students in the class. This exclusive interaction ensures that external individuals cannot enter the chatroom, fostering a secure and effective learning environment for collaboration.

It’s important to note that the group chat feature on mySecondTeacher is restricted to individuals with accounts linked to the school/college on the platform. Consequently, the feature cannot be used to converse with individuals lacking a mySecondTeacher account and access to the designated chat room.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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