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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

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Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

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On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

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Session

The “Session” feature on mySecondTeacher allows teachers to create and conduct both online and offline classes, while allowing students to attend and stay updated with their scheduled Sessions.

Teachers can create and schedule In-Class Sessions or set up Online Sessions using external links. Students are notified about upcoming Sessions, helping them stay informed and attend classes on time.

Please follow these steps to create an Online Session (External Session):

  • Login to your Teacher Account

  • Go to “Classrooms” tab from the homepage

  • Select the “Sessions”

  • Click on “Create New Session”. The session can be created for the entire class(es) or individual Student(s.)

  • Choose the class, enter the “Session Name”

  • Select “External Session” as a Session type and add the session link

  • You can add a description and also attach files

  • Now, click on “Change” in the Date/Time section to choose the availability of session for one time or repetitive (Here, the start date and end date of the session with time duration can be selected.)

  • Click on “Continue”.

Now, your Students will be notified.

For Mobile App,

Please follow these steps to create an Online Session (External Session):

  • Login to your Teacher Account

  • Go to “Classroom” tab from the bottom navbar

  • Select the “Sessions”

  • Click on “Create New Session”. The session can be created for the entire class(es) or individual Student(s.)

  • Choose the class, enter the “Session Name”

  • Select “External Session” as a Session type and add the session link

  • You can add a description and also attach files

  • Select the date, timezone, start time, and end time (Here, the start date and end date of the session with time duration can be selected.)

  • Also, choose the “Repeat” option accordingly

  • Click on “Create Session”.

Now, your Students will be notified.

Please follow these steps to create an In-Class Session:

  • Login to your Teacher Account

  • Go to “Classrooms” tab from the homepage

  • Select the “Sessions”

  • Click on “Create New Session”. The session can be created for the entire class(es) or individual Student(s.)

  • Choose the class, enter the “Session Name”

  • Select “In-Class Session” as a Session type

  • You can add a description and also attach files

  • Now, click on “Change” in the Date/Time section to choose the availability of session for one time or repetitive (Here, the start date and end date of the session with time duration can be selected.)

  • Click on “Continue”.

Now, your Students will be notified.

Please follow these steps to create an In-Class Session:

  • Login to your Teacher Account

  • Go to “Classroom” tab from the bottom navbar

  • Select the “Sessions”

  • Click on “Create New Session”. The session can be created for the entire class(es) or individual Student(s.)

  • Choose the class, enter the “Session Name”

  • Select “In-Class Session” as a Session type and add the session link

  • You can add a description and also attach files

  • Select the date, timezone, start time, and end time (Here, the start date and end date of the session with time duration can be selected.)

  • Also, choose the “Repeat” option accordingly

  • Click on “Create Session”.

Now, your Students will be notified.

Yes, you can! Please follow the given steps to edit scheduled classes:

  • Login to your Teacher account

  • Click on the "Classrooms" tab from the navigation menu

  • Select the subject

  • Click on "Sessions"

  • Select the scheduled Session you would like to edit

  • Click on "Edit"

  • Update the Session details such as the Session name, meeting link, and date/time

  • Click on "Continue"

Your scheduled Session will be updated successfully.

For Mobile App,

Yes, you can! Please follow the given steps to edit scheduled classes:

  • Login to your Teacher account

  • Click on "Classrooms" tab from the bottom navbar

  • Select a subject

  • Click on “Sessions”

  • Select the scheduled session and click on “Edit”

  • Click on "Update Session".

Now, you can change class details such as dates, time and Sessions name for the class.

As a student, you can join your Teacher’s Online Session easily from your dashboard.

Please follow the given steps to join a Teacher’s Online Session:

  • Login to your Student account

  • Check the Task List at the bottom of the page

  • View the scheduled sessions under “Today's Task” or “Upcoming Tasks

  • Click on the “Join Classroom” button next to the session you want to attend

  • You will be redirected to the Online Session where your teacher is conducting the class.

Alternatively:

  • Click on the “Classroom” option from the top navigation bar

  • Select the subject from the dropdown menu

  • Choose the scheduled session date

  • Click on “Join Classroom” to enter the session.

You will then be able to attend the live class in real time.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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