Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Need help accessing the ING Impact eBooks &
Learning Resources
with mySecondTeacher?

To get started, download the Platform Training Slides:

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I need help as a

students
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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

eBooks

How to navigate the mySecondTeacher eBooks? (Table of Contents, Page Thumbnails, Bookmark, Two-Page View, and Search)

Please follow the given steps to navigate the eBooks:

  • Login to your Student Account
  • Click on “Subjects” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Click on “Start Reading” to access the eBook.

For Mobile App:

Please follow the given steps to navigate the eBooks:

  • Login to your Student Account
  • Click on “Subjects” tab from the bottom navbar
  • Select the subject and the chapter
  • Click on the selected chapter in the eBook section
  • Click on “Start Reading” to access the eBook.

On the left hand side of the screen, you will find the following navigation tools:

Table of Contents (TOC):
Click on “Table of Contents” to access the chapters.

Page Thumbnails:
Click on “Page Thumbnails” to view pages of the selected chapter.

Bookmark:
Add Bookmark from the icon in the top-right corner of the eBook. Easily access important pages from the panel on the left side of your screen.

Two-Page View:
Click on “Two-Page View” to switch to a book-like reading experience.

Full Window Mode:
Click on “Full Window Mode” for more focused reading experience.

Search:
Click on “Search” to search for the content and keywords you are looking for.

Enjoy smooth and easy navigation throughout your eBook.

If you have additional queries, then feel free to contact our support team via our Online Chat feature. Our support team are available 6 AM to 10:30 PM, 365 days for you. You can access the online chat even without logging in.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide