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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

To access notices from teachers or school/college leaders, follow the given steps:

  • Navigate to the “Home” section by clicking on it in the navigation bar.
  • Scroll down the page until you reach the bottom, where you’ll find the “Notices” section.
  • In the “Notices” section, you can view all notices posted by teachers or college leaders.
  • If a notice includes an e-consent form or poll, you can select the options provided accordingly.

To monitor your child’s activities, you can simply click on the ‘Activity’ tab from the navigation bar.

Here you can find the comprehensive report and student performance report of your child.

The comprehensive report provides an overview of your child’s platform usage. Here, you can see the time your child spends on the platform, average session time, average logins per day, the number of test papers generated, and the total number of logins.

You can also customize the date and time to view their activity accordingly.

The detailed activity section will provide an in-depth insight into their activities.

To watch videos on mySecondTeacher, simply follow these steps:

  • Select the subject you want to watch the video for. This will display the chapters of the subject.
  • Choose the chapter you are interested in.
  • Select the specific topic you want to watch and start the video.

Note: If you have a freemium account, you can access interactive videos for the introductory chapters of each subject only. We encourage you to explore these videos to determine if our content meets your needs. If you find the content valuable, consider upgrading to a premium account for full access to all our videos.

To check whether your child has submitted an assignment, you can simply go to the ‘Assignment’ section of the Student’s performance report, which can be viewed from the “Activity” feature.

Here, you can find the status of the assignment submission, the deadline date, the grade, any teacher’s remarks if provided, and the files uploaded by the student during submission.

Our videos are different because we follow a pattern to create interactive videos (Ivys) that combine media and technology. In the media, while writing scripts, we follow a format called CCA pedagogy (context, content, real-life application) and technology where there is an in-lesson quiz, an end-lesson quiz, and a report that will provide customized feedback.

To view your child’s diagnostic report, please go through these steps:

  • Select the subject from the drop-down menu
  •  Search for the video or select from the video list
  • Click on the drop-down on the side of the video and click on the view

Yes, you can skip watching a video and directly take the mastery test. However, it is strongly recommended that you watch the videos at least once because the test questions will be related to the topics discussed in the videos. 

Follow the given steps to skip a video and directly take the mastery test:

  • Select the chapter and topic you want to take the end-of-lesson quiz for.
  • Click on “Take the end-of-lesson quiz now” to start the quiz.
  • Answer the questions that follow.

You can also visit the My Subjects tab on the homepage and follow the steps below:

  • Choose the chapter and topic.
  • Click on the “Take the end-of-lesson quiz now” button below the video.
  • Then answer the questions that follow.

Quizzes in MySecondTeacher’s interactive videos enhance your learning in several ways:

Active Engagement: Quizzes involve you in the content, promoting better understanding.

Immediate Feedback: In-lesson quizzes provide real-time feedback and clarify doubts.

Comprehensive Assessment: End-lesson quizzes evaluate your understanding of the entire video.

Diagnostic Reports: End-lesson quizzes offer diagnostic reports, helping you focus on areas that need improvement.

Memory Retention: Quizzes reinforce memory and aid long-term retention.

By incorporating quizzes and diagnostic reports, MySecondTeacher aims to make your learning more interactive, effective, and engaging. Quizzes not only help you assess your knowledge but also provide a structured approach to continuous improvement in your learning process.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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