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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

To submit Ivy as an assignment, please go through the following steps:

Step 1: Click on “Classroom” from the navigation bar.

Step 2: Choose the subject from the dropdown menu for which you want to submit the assignment.

Step 3: Click on the assignment you want to submit.

Step 4: Click on “Submit Assignment.” You will be redirected to the video assigned by the teacher.

Step 5: Watch the entire video and attempt the end-lesson quiz.

Step 6: A diagnostic report will be automatically generated after completing the end-lesson quiz. Click on “Submit as an Assignment.” (If you do not achieve your desired score, you can re-watch the video, attempt the quiz again, generate a new diagnostic report, and submit that as the assignment.)

Step 7: Fill in the remarks (compulsory) with any message you want to convey to the teacher, then click the “Submit” button.

If you have forgotten your email, kindly reach out to us via live chat support and provide us your details such as full Name, grade, section and contact number. We will verify the details and provide you the new email address in the live chat support. However, if you have forgotten your password, please go through this link https://help.mysecondteacher.com.np/password/i-have-forgotten-my-email-id-and-password-how-can-i-recover-them-and-access-my-account#result

You can modify various aspects of your profile to keep it up-to-date. Follow these steps to update your profile:

  • Log in to your account.
  • Click on your profile picture icon located in the top-right area of your screen.
  • Select “My Profile“.

On the left side, you will find tabs containing different information you can modify, including:

  • Basic Information: Update your name, nickname, email, phone number, and profile picture.
  • School Profile: Update the school name and school message.
  • Linked Social Account: Connect or disconnect your social accounts.
  • Password: Change your account password.
  • Preferences: Customize your pop-up guide preferences.

Choose the tab you want to modify.

Make the necessary changes. Click on “Save Changes” to ensure your modifications are saved.

mySecondTeacher lets you keep your contact information and preferences current. Here’s what you can edit:

Access your profile: Click on your profile picture in the top-right corner.

Select “My Profile” from the menu.

Update your details: You’ll see several tabs on the left side:

  • Basic Information: Change your name, nickname, email address, phone number (if allowed), and profile picture.
  • Linked Child Accounts: Manage the children connected to your account.
  • Linked Social Accounts: Connect or disconnect your social media accounts (if applicable).
  • Password: Change your account password for security purposes.
  • Preferences: Customize how you receive notifications and pop-up guides.

Save your changes: Once you’ve made your edits, click “Save Changes” to ensure they’re applied.

You can modify various aspects of your profile to keep it up-to-date. Follow these steps to update your profile:

  • Log in to your account.
  • Click on your profile picture icon located in the top-right area of your screen.
  • Select “My Profile“.

On the left side, you will find tabs containing different information you can modify, including:

  • Basic Information: Update your name, nickname, email, phone number, and profile picture.
  • Linked Social Account: Connect or disconnect your social accounts.
  • Password: Change your account password.
  • Preferences: Customize your pop-up guide preferences.

Choose the tab you want to modify.

Make the necessary changes.

Click on “Save Changes” to ensure your modifications are saved.

Yes, you can also view your diagnostic report by attempting the End Lesson Quiz. To do this, you need to change the mode of IVYs to Self-Assess mode. Follow these steps to change the mode:

  • Click on “Teaching Resources” on the navigation bar.
  • Select the subject you want to view the videos of.
  • Select the chapter and click on the video.
  • At the top right corner, beside the search button, you will find the option to change the mode of the video.
  • Choose the mode you want.

Note: 

  • In Teaching mode, you can watch and assign videos to students.
  • In Self-Assess mode, you can attempt end-of-lesson quizzes and obtain diagnostic reports.

The chatroom functionality on mySecondTeacher allows direct communication with both classmates and the teacher within the primary channel of the platform. Serving as a discussion forum, this feature offers the advantage of preventing distractions commonly associated with external messaging apps such as Viber, WhatsApp, and Messenger.

By utilizing the group chat feature within mySecondTeacher, users have the ability to engage in conversations exclusively with their teacher and fellow students in the class. This exclusive interaction ensures that external individuals cannot enter the chatroom, fostering a secure and effective learning environment for collaboration.

It’s important to note that the group chat feature on mySecondTeacher is restricted to individuals with accounts linked to the school/college on the platform. Consequently, the feature cannot be used to converse with individuals lacking a mySecondTeacher account and access to the designated chat room.

Creating a group chat on mySecondTeacher is easy and straightforward. Simply follow these steps to create a new chat room for your students:

  • From your dashboard, click on “Engage in Text chat with Students” or click on the “Chatroom” button on the navigation bar.
  • On the left column of the chatroom, click on the plus sign (+) to create a new chat room.
  • Type in the name of the new channel and add a short description of what the channel is about.
  • Add the students you want to include in the channel. You can also make the channel private if necessary.
  • Click “Create Channel.”

Once you have created a new chat room, you can start communicating with your students instantly. This feature is particularly useful for group discussions, clarifying doubts, and providing feedback on coursework.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide