1. Open Settings: Launch the Settings app on your iPhone.
2. Go to General: Scroll down and select General.
3. Select iPhone Storage: Tap on iPhone Storage to view a list of installed applications.
4. Find the App: Scroll through the list and tap on the app you want to clear the cache for (e.g., mySecondTeacher).
5. Offload the App: Tap on Offload App. A popup will confirm the action; tap Offload App again to confirm.
6. Reinstall the App: After the app is offloaded (deleted while preserving its data), tap on Reinstall App to download it again.

Note:

• Offloading an app clears its cache while keeping its data intact.
• There’s no direct “clear cache” option in iOS; offloading is the most effective method.

You can follow these steps for any app on your iPhone.

To clear the cache on your app mySecondTeacher, follow these steps:

Step 1: Open the Settings app on your Android device.

Step 2: Scroll down and click on Apps.

Step 3: Select App Management from the menu to manage your applications.

Step 4: Search and tap on the app mySecondTeacher from the list.

Step 5: Click on Storage usage to see storage-related options for the app.

Step 6: Here, you will see options for Clear data and Clear cache.

Step 7: Tap on Clear cache to remove the cached data for the mySecondTeacher app.

By following these steps, you will successfully clear the cache in the mySecondTeacher app, helping to improve its performance.

If you have forgotten your email, kindly reach out to us via live chat support and provide us your details such as full Name, grade, section and contact number. We will verify the details and provide you the new email address in the live chat support. However, if you have forgotten your password, please go through this link https://help.mysecondteacher.com.np/password/i-have-forgotten-my-email-id-and-password-how-can-i-recover-them-and-access-my-account#result

To watch videos on mySecondTeacher, simply follow these steps:

• Select the subject you want to watch the video for. This will display the chapters of the subject.
• Choose the chapter you are interested in.
• Select the specific topic you want to watch and start the video.

Note: If you have a freemium account, you can access interactive videos for the introductory chapters of each subject only. We encourage you to explore these videos to determine if our content meets your needs. If you find the content valuable, consider upgrading to a premium account for full access to all our videos.

Our videos are different because we follow a pattern to create interactive videos (Ivys) that combine media and technology. In the media, while writing scripts, we follow a format called CCA pedagogy (context, content, real-life application) and technology where there is an in-lesson quiz, an end-lesson quiz, and a report that will provide customized feedback.

You can modify various aspects of your profile to keep it up-to-date. Follow these steps to update your profile:

• Log in to your account.
• Click on your profile picture icon located in the top-right area of your screen.
• Select “My Profile“.

On the left side, you will find tabs containing different information you can modify, including:

• Basic Information: Update your name, nickname, email, phone number, and profile picture.
• School Profile: Update the school name and school message.
• Linked Social Account: Connect or disconnect your social accounts.
• Password: Change your account password.
• Preferences: Customize your pop-up guide preferences.

Choose the tab you want to modify.

Make the necessary changes. Click on “Save Changes” to ensure your modifications are saved.