Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

students
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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Session

How can I create a Live video session?

Creating a live video session on mySecondTeacher is a simple and straightforward process. There are three ways to create a session in the platform, you can choose the best option listed below according to your need

From the navigation bar

i) On the home page, click on ”Classroom” on the navigation bar.

ii) Then click on ”Sessions”.

iii) Then click on ”Create a session”.

iv) Enter the details (select In-class session or External session) on the pop-up and click ”Continue”.

v) Verify your details and click on ”Create a session”. 

From Action card

i) On the home page, click on ”Create Session”.

ii) Enter the details (select In-class session or External session) on the pop-up and click ”Continue”

iii) Verify your details and click on ”Create a session”.

From Time-Table

i) On the home page, click on ”My Time-Table” on the navigation bar.

ii) In the top left corner, you can click on “Create a Session”.

iii) Enter the details (select In-class session or External session) in the pop-up and click ”Continue”.

iv) Verify your details and click on ”Create a session”.  

Once you’ve completed these steps, you’ll be prompted with a screen containing the session link. Your students will also be notified of the session. You can copy and share the link via messaging apps or email if needed.Remember, only teachers can create live video classes, and it’s an effective way to engage with students in real-time and provide a more personalized learning experience. 

If you have additional queries, then feel free to contact our support team via our Online Chat feature. Our support team are available 6 AM to 10:30 PM, 365 days for you. You can access the online chat even without logging in.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide