Your password may not be accepted due to incorrect entry or not meeting security requirements.

If you’re creating a new password, make sure it includes at least 8 alphanumeric characters with at least one special character (!, @, #, $, %).

If it’s not being accepted during login, check for typos, ensure the caps lock is off, and retry. A captcha might pop up for security reasons.

If it still doesn’t work, try the “Forgot your password?” option.

mySecondTeacher is a multiple award-winning academic delivery platform used in 51+ countries globally by students, teachers, parents, and school leaders.

For Students, mySecondTeacher offers curriculum-aligned eBooks, Interactive Videos, and Topic-wise Videos for interactive learning experiences. Students can also attend online classes, submit assignments, access class timetables, generate Testpapers for practice, and collaborate with teachers and classmates for discussions or group projects.

For Teachers, the platform provides a wide range of Teaching Resources such as eBooks, Videos, PPTs, PDFs, and more, which can be utilised for classroom discussions or assigned to students as Assignments. Teachers can also generate Testpapers to assess student performance and schedule Sessions to manage upcoming classes effectively.

Likewise, mySecondTeacher provides performance monitoring for School Leaders to support data-driven decision-making and streamline academic operations.

And, Parents can also utilise this platform by linking their child’s account to monitor school activities, view assignment details, and receive important school announcements.

The 'Announcements' feature on mySecondTeacher allows teachers and school leaders to send important updates to specific classes, groups, or the entire school. School leaders can also share eConsent forms and polls with students, teachers, and parents.

The Announcements will be visible to Students, Parents, and Teachers on the "Noticeboard" every time they log in to mySecondTeacher, until the announcement deadline is reached.

Please follow these stepsto create an Announcement:

• Login to your mySecondTeacher account

• Click on "Announcements" action card from the homepage

• Or, simply go to the "Announcements" tab from the homepage

• Click on "New Announcements" and select "Make General Announcement" or "Get Response" from the drop-down options

• Now, select the audience: Parents, Teachers, or Students

• Choose whether to anounce to the entire school or a specific class and click on "Continue"

• Fill in your announcement message and set the end date for it

• Click on "Continue".

The announcement will be posted immediately and visible to the targeted users.

Cache is a temporary storage used by your browser to save files such as images, fonts, CSS, HTML, and JavaScript from websites you visit.

This helps websites load faster because your browser does not need to re-download all the files every time you visit a page.

However, sometimes the stored (cached) version of a website may differ from the updated version available online. This can lead to display issues, glitches, or outdated content being shown.

Clearing cache helps resolve these issues by removing stored files and allowing your browser to load the most recent version of the website. It can also improve performance, especially on platforms like mySecondTeacher where content is frequently updated.

Please follow the given steps to log in to the platform:

• Open your internet browser (Google Chrome is recommended for best performance)

• Go to "www.mysecondteacher.com.np"

• Once you’re on the website, click on “Login” on the top right

• Login using the email and password provided by your school.

Now, you should be able to log in to your account with ease.

For Mobile App:

• Go to your App Store (iOS) or Play Store (Android)

• Next, search for ‘mySecondTeacher Nepal’ app (make sure you’ve selected the Nepal app and not the Global one)

• Click on the “Install” or “Get” button to download the app

• Next, open the app and login using the email and password provided by your school.

Now, you should be able to log in to your account with ease.

Note: Please contact your school Admin if you haven't received the email and password.

Please follow the given steps to update your password:

• Login to your mySecondTeacher account using your current email address and password

• Click on the Profile icon or your profile picture at the top-right corner of the platform

• Select "My Profile"

• Click on the "Password" tab from the category

• Enter your new password in the "New Password" field

• Re-enter your new password in the "Confirm New Password" field

• Click on "Save Changes."

For Mobile App:

Please follow the given steps in order to change your password:

• Login to your mySecondTeacher account

• Click on “More” from the bottom navbar

• Select “Account”

• Click on the “Password & Biometrics” tab from the category

• Click on “Change Password”

• Enter your current password and enter your new password

• Confirm your new password and click on “Save Changes”.

Note: Your password must be at least 8 characters long and include a combination of letters, numbers, and special characters. For security purposes, we recommend updating your password every 3 to 6 months.

Yes, you can edit announcements. Please follow the given steps to edit announcements:

• Login to your mySecondTeacher Account

• Click on the “Announcements” tab from the homepage

• Under the “Ongoing” tab, select the announcement you want to edit

• Click on “Edit Announcement”

• Make the required changes to the announcement

• Click on “Continue”

• Click on “Announce” to save and publish the updated announcement.
  
  

For security reasons, your mySecondTeacher password must meet the following requirements:

• Must be at least 8 characters long and less than 30 characters

• Must contain both letters and numbers

• Must include at least one special character (e.g., !, @, #, $)

Example: Learn#456

Note: To help keep your account secure, we recommend that you update your password every 3 to 6 months.

Please follow the given steps to clear the cache on an iPhone application:

• Open "Settings" on your iPhone

• Go to "General"

• Tap on "iPhone Storage"

• Scroll and select the app you want to clear cache for (e.g., mySecondTeacher)

• Tap on "Offload App"

• Confirm by tapping "Offload App" again

• After offloading, tap on "Reinstall App" to download it again

Note: iOS does not have a direct “Clear Cache” option. Offloading the app helps clear cached data while keeping your app data intact.

Please follow the given steps to reset your mySecondTeacher account password:

• Go to the Login page and click on "Forgot Your Password?"

• Enter the email address associated with your account

• Click on "Reset Password"

• Check your email for the password reset link

• Click on the "Reset Password" button in the email

• You will be redirected to the password reset page

• Enter your new password in the "New Password" field

• Click on "Save Changes"

• Login to your account using your new password

Note: Please refer to the provided screenshots and video guide for additional assistance. If you continue to experience issues, kindly contact our support team through the Live Chat feature available on the platform.

Please follow the given steps to clear cache on an Android device:

• Open the "Settings" app on your Android device

• Scroll down and tap on "Apps"

• Select "App Management" to view all installed apps

• Find and tap on the "mySecondTeacher" app

• Tap on "Storage usage"

• You will see options for "Clear data" and "Clear cache"

• Tap on "Clear cache" to remove cached data

This will help improve the app’s performance and resolve minor loading issues.

Please follow the given steps to clear cache in the Safari browser:

• Click on the "Safari" drop-down menu and select "Preferences"

• Go to the "Advanced" tab and enable "Show Develop menu in menu bar", then close the Preferences window

• From the menu bar, click on "Develop"

• Select "Empty Cache"

Note: You may also clear your browser history for better performance.

If you have forgotten your email address, please contact our support team through the Live Chat feature available at the bottom-right corner of the platform.

Kindly provide the following details for verification:

• Full Name

• School Name

• Grades Implemented

• Contact Number

Once your details have been verified, our Support Team will assist you in retrieving your registered email address.

If you have forgotten your password, please click here to learn how to reset your password.

If an announcement has an expiration date set, it will automatically stop on a specific date. However, you can also stop an active announcement at any time by clicking the “Stop Announcement” button located below it.

Please follow the given steps to clear cache in the Chrome browser:

• Open the Chrome browser on your computer

• Click on the "More" (three-dot menu) icon at the top-right corner

• Select "Clear browsing data"

• Choose the time range (select "All Time" to delete everything)

• Check the boxes for "Cookies and other site data" and "Cached images and files"

• Click on "Clear data"

This will successfully clear the cache from your Chrome browser.

Your account might be locked for security reasons because of multiple failed attempts to login into your account. In such a case, we suggest you wait for 10 minutes and try logging in again with the correct email and password.

In case you don’t remember the password click on the "Forgot your password?" on the login page.

To integrate mySecondTeacher into your school/college, please reach out to us via email at “help@mysecondteacher.com.np”. Kindly provide essential details, including your Name, School Name, Designation, and Contact Number, along with your specific requirements.

Once we receive your email, our dedicated department will promptly get in touch with you to facilitate the registration process.

Yes! Please follow the steps below to modify your profile:

• Login to your Leader account

• Click on the Profile icon on the top right side of the homepage

• Select “My Profile”

• On the left side, you’ll see the categories that you can modify:

Basic Information

School Profile

Linked Social Account

Change Password

Preferences