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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9702027000, or leave your number in our live chat and we’ll reach out to you.

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

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Testpaper

Where do I find the Marking Scheme for the Testpaper?

Please note that Marking Schemes are only available for Normal Testpapers. They include the answers to the questions generated for users who are registered on our platform as Individual Learners.

Login to your mySecondTeacher account
Click on the "Testpapers" tab
Open the generated Testpaper
Click on the "Marking Scheme" tab located at the top of the Testpaper window

Note: Marking Scheme is auto-generated with the Testpaper. You can see the marking scheme on the same window as the Testpaper by clicking the Marking Scheme tab on the top of the Testpaper window.

If you need any assistance, please contact our Support Team via the ‘Chat’ icon on the bottom-right of the screen.
You may also call us at 9801066001 / 9801010155 or send your queries to help@mysecondteacher.com.np and our team will assist you. Our Support Team is available daily from 6:00 AM to 10:30 PM, 365 days a year.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.