Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Learning Resources
with mySecondTeacher?

To get started, download the Platform Training Slides:

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

 Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

Session

Can I edit a scheduled Sessions?

Yes, you can! Please follow the given steps to edit scheduled classes:

  • Login to your Teacher account

  • Click on the "Classrooms" tab from the navigation menu

  • Select the subject

  • Click on "Sessions"

  • Select the scheduled Session you would like to edit

  • Click on "Edit"

  • Update the Session details such as the Session name, meeting link, and date/time

  • Click on "Continue"

Your scheduled Session will be updated successfully.

For Mobile App,

Yes, you can! Please follow the given steps to edit scheduled classes:

  • Login to your Teacher account

  • Click on "Classrooms" tab from the bottom navbar

  • Select a subject

  • Click on “Sessions”

  • Select the scheduled session and click on “Edit”

  • Click on "Update Session".

Now, you can change class details such as dates, time and Sessions name for the class.

If you need any assistance, please contact our Support Team via the ‘Chat’ icon on the bottom-right of the screen.
You may also call us at 9702027000 / 9801010155 or send your queries to help@mysecondteacher.com.np and our team will assist you. Our Support Team is available daily from 6:00 AM to 10:30 PM, 365 days a year.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Awesome Students

Complete Step by Step Guide