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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Password

Follow the given steps to change your password:

  • Log in to your mySecondTeacher account using your current email address and password.
  • Click on the top right icon of mySecondTeacher or your profile picture.
  • Select “My Profile” from the drop-down menu.
  • On the left side of the page, click on the “Password” tab.
  • Enter your current password in the “Password” field.
  • Enter your new password in the “New Password” field. Please make sure your new password is strong and unique, containing a mix of upper-case and lower-case letters, numbers, and symbols.
  • Confirm your new password by re-entering it in the “Confirm New Password” field.
  • Click on “Save Changes” to save your new password.

Note: The password must be at least 8 characters long and include letters, numbers, and special characters. Additionally, the password should be updated every 3 to 6 months.

For security reasons, mySecondTeacher has established the following password requirements for your account:

New Password Requirements:

  • Must be at least eight characters long.
  • Must include both the alphabet and numbers
  • Must include at least one special character (e.g., !, @, #, $)
  • Examples: Learn#456


Additionally, you will be required to change your password every 3 to 6 months.

Please follow the steps below to recover your mySecondTeacher account password:

  • Go to the mySecondTeacher login page and click on “Forgot Your Password?”.
  • Enter the email address associated with your account and click on the “Reset Password” button.
  • You will receive an email with a password reset link.
  • Click on the “Reset Password” button in the email, and you will be redirected to the reset password page on mySecondTeacher.
  • Enter your new password in the “New Password” field and click on “Save Changes”.
  • You can now log in to your account using your new password.

If you have forgotten your email address, please contact our platform support team through the live chat service on the bottom-right corner of the homepage for assistance.

A dummy email account is a type of email domain that cannot receive emails. These can be customized to meet specific requirements when registering on the platform.

Therefore, we ask that you send an email to help@mysecondteacher.com.np from your personal Gmail account to reset your password. Include key details such as your name, login email, school/college name, and contact number. Once we receive this information, we will verify it and send you a new password.

Your password is not being accepted because you might have entered an incorrect user Login ID or password.

  • To ensure that your user login ID and password are correct, please make sure that the Caps Lock is turned off and that you are typing your password in the correct format.
  • If you are still encountering issues, you may be prompted to complete a captcha verification to confirm that you are a human user and not a bot attempting to gain unauthorized access to the system.
  • If you continue to experience problems accessing your account, please click on the “Forgot your password?” option to reset your password. 
  • You can also contact our support team via phone at 9801010155/9801010144, or by email at help@mysecondteacher.com.np for assistance.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Responsible Teachers

Complete Step by Step Guide