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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Need help accessing the ING Impact eBooks &
Learning Resources
with mySecondTeacher?

To get started, download the Platform Training Slides:

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Interactive Videos

Please follow the given steps to see reports for a particular video:

  • Login to your Teacher Account
  • Click on “Teaching Resources” tab from the homepage
  • Click on “All Subjects” and select a subject
  • Select a specific Interactive Video that you want to access reports for

In the Diagnostic Reports section, you can choose between “Latest Attempt” and “First Attempt”

  • Click on “View” to access individual Student’s report.

For Mobile App:

Please follow the given steps to see reports for a particular video:

  • Login to your Teacher account
  • Click on “Resources” tab from the bottom navbar
  • Select the subject you want to view the videos of
  • Select the chapter and click on the video
  • Click on the “Report” section to see the detailed diagnostic report for that video

In the Report section, you can choose between “Latest Attempt” and “First Attempt”

  • Click on the list of “Mastery” to access individual Student’s report.

Completion represents the total number of Interactive Videos students have finished watching. To achieve 100% completion, students must watch all the videos for a subject.

Mastery reflects students’ mastery achieved after completing the End-of-Lesson quizzes in the Interactive Videos. To get 100% Mastery, students must score full marks on their quizzes.

Yes, you can also view your diagnostic report by attempting the End-of-Lesson Quiz. To do this, you need to change the mode of IVYs to Self-Assess mode. Follow these steps to change the mode:

  • Click on “Teaching Resources” on the navigation bar.
  • Select the subject you want to view the videos of.
  • Select the chapter and click on the video.
  • At the top right corner, beside the search button, you will find the option to change the mode of the video.
  • Choose the mode you want.

Note: 

  • In Teaching mode, you can watch and assign videos to students.
  • In Self-Assess mode, you can attempt end-of-lesson quizzes and obtain diagnostic reports.

For Mobile App:

You can view the diagnostics reports in two different ways. Here are the methods to view your diagnostics reports:

Method 1:

  • Login to your Teacher account
  • Click on “Resources” tab from the bottom navbar
  • Select the subject you want to view the videos of
  • Select the chapter and click on the video
  • Click on the “Report” section to see the detailed diagnostic report for that video

Method 2:

  • Login to your Teacher account
  • Click on “Resources” tab from the bottom navbar
  • Select the subject you want to view the videos of
  • Select the chapter and click on the video
  • Change the user mode to “Self-Access” if it is in Teaching Mode
  • Attempt the “End-of-Lesson Quiz” to generate the diagnostic report
  • You will be redirected to Report section of the video. Click on the “Report” icon to see the detailed diagnostic report for that video.

The real-time insights provided by mySecondTeacher allow teachers and parents to understand how students are engaging with academic content. This information can be used to identify areas where students may be struggling or excelling, enabling educators to provide timely interventions and personalized attention. By addressing these needs promptly, mySecondTeacher aims to improve overall academic outcomes.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Responsible Teachers

Complete Step by Step Guide