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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Session

After a session has been scheduled, teachers can make changes. To edit the scheduled session, kindly follow the given instructions:

  • Navigate to the “Session” from the “Classrooms” through the navigation bar.
  • Go to the session where you would like to make changes.
  • Click on the “Edit” button, from where you’ll be able to make changes in the session name, link, and date/time.

Click on “Continue,” and you will be able to update your scheduled sessions.

Yes. Live classes can be recorded by the teacher to enable students to rewatch them later.

To conduct live classes:

  • Click on Task List at the bottom of the Teacher’s Dashboard. All your sessions scheduled for ‘Today’ and ‘Tomorrow’ will be listed here.
  • Click on ‘Join Classroom’ to join a scheduled class. You will be redirected to a video chatroom that your students can join too.
  • You can now conduct your class through the video call.

Yes. you can!

Simply use the “External Link” feature when creating your class. 

Everything else, including providing students with the correct links, will be done automatically for you.

Entry into a classroom on mySecondTeacher is only permissible via invitation from the teacher or by using a 4-Digit PIN as a passcode set by the teacher. 

It ensures that mySecondTeacher classrooms are fully secure and protected from external “bombers”.

Creating a live video session on mySecondTeacher is a simple and straightforward process. There are three ways to create a session in the platform, you can choose the best option listed below according to your need

From the navigation bar

i) On the home page, click on ”Classroom” on the navigation bar.

ii) Then click on ”Sessions”.

iii) Then click on ”Create a session”.

iv) Enter the details (select In-class session or External session) on the pop-up and click ”Continue”.

v) Verify your details and click on ”Create a session”. 

From Action card

i) On the home page, click on ”Create Session”.

ii) Enter the details (select In-class session or External session) on the pop-up and click ”Continue”

iii) Verify your details and click on ”Create a session”.

From Time-Table

i) On the home page, click on ”My Time-Table” on the navigation bar.

ii) In the top left corner, you can click on “Create a Session”.

iii) Enter the details (select In-class session or External session) in the pop-up and click ”Continue”.

iv) Verify your details and click on ”Create a session”.  

Once you’ve completed these steps, you’ll be prompted with a screen containing the session link. Your students will also be notified of the session. You can copy and share the link via messaging apps or email if needed.Remember, only teachers can create live video classes, and it’s an effective way to engage with students in real-time and provide a more personalized learning experience. 

With mySecondTeacher’s “session” feature, teachers can create and conduct live video and text-based classes for their students. This feature provides a convenient and effective way for teachers to engage with their students in real time, even when they are not physically present in the same location.

Teachers can conduct video-based classes via external links such as Zoom or Google Meet. This ensures that teachers can utilize the video conferencing software that they are most comfortable with while still enjoying the benefits of the mySecondTeacher platform.

To access the “Session”  feature, simply login to your mySecondTeacher account and select the “create session” option from the action card. From there, you can create and schedule video classes , invite students to join the session, and interact with them in real time.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Responsible Teachers

Complete Step by Step Guide