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We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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I need help as a

students
teachers
leaders
parents

Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

General

Teachers can use mySecondTeacher to communicate with students through chatroom feature, give announcements, and even conduct classes in real-time from anywhere.

mySecondTeacher is a multiple award-winning academic delivery platform used globally by students, teachers, parents, and schools.

With mySecondTeacher, 

Students can engage in interactive, fun, and easy-to-understand video lessons that use an innovative and advanced pedagogy that has already been adopted in over 50 countries around the world by 9000+ schools. MySecondTeacher gives students the chance to learn at their own pace and interact with video content that enriches their education.

Teachers can conduct live online classes, give out assignments to students, grade their submissions, and access various teaching resources, including subject-wise Interactive Videos. They can also generate Test Papers and access Marking Schemes for quick assessment of students or to create question papers for exams. Similarly, Diagnostic Reports give deep data-driven insights into their students’ learning difficulties.

Parents have the ability to monitor their children’s intellectual development and take a more active role in their education. Diagnostic Reports make it simple for parents to evaluate their child’s academic performance and discover the precise subject areas in which they need tutoring. Additionally, they can determine whether the child has mastered any particular course or subject and keep track of all of their online activity, including their pending and finished assignments, videos they have watched, and much more!

School leaders will always have access to a summary of their institution’s performance! Principals, coordinators, or Head of Departments (HODs) will be able to quickly assess student, teacher, and even school-wide performance with a few clicks. Leaders will also be able to swiftly and easily make announcements to students, instructors, and parents! 

mySecondTeacher offers a comprehensive list of features designed to cater the needs of each stakeholder of the education ecosystem, such as:

  • Proven Pedagogy based Interactive videos.
  • Self-evaluation tools.
  • Performance analytics.
  • Collaboration and communication tools.

mySecondTeacher is actively being used in 50+ countries benefiting 9000+  schools and more than 100,000+ users.

mySecondTeacher is designed to be accessible to users across various devices with an internet connection. We have outlined the minimum system requirements for the optimal performance of mySecondteacher. Please review the table below for details.

Devices PC, Laptop, Android Device, iOS.
Efficiently compatible browsersGoogle Chrome, Edge.
Other browsersFirefox, Mozilla, Brave, Safari.
iOS CompatibilityRequires iOS 13.2 or above.
Android CompatibilitySupporting Version: 6.0 and above.
MST TVMI branded television devices (specific).

Certainly. The platform enables teachers to collaborate by sharing resources, lesson plans, and best practices with colleagues fostering a supportive educational community.

Teachers can easily create, assign, grade and evaluate students’ performance using mySecondTeacher, gaining valuable insights into each student’s progress and providing personalized feedback and support.

To update your dummy email to your personal email, please follow these steps:

  1. Step 1: Go to “My Profile”
    • Log in to your account and click on the “My Profile” option.
  2. Step 2: Select “Change Email Address”
    • Click on the “Change Email Address” option.
  3. Step 3: Enter Your New Email
    • In the provided box, enter your new personal email address. Below that, enter your current password to authenticate the change.
  4. Step 4: Verify Your New Email
    • A verification link will be sent to your new email. Open your inbox, find the email, and click on the “Verify New Email” link.

Now, you’ll be able to log in using your new email address.

If you have any problem or confusion during the process, feel free to reach out to us via our live chat support, and we will help you immediately.


mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Responsible Teachers

Complete Step by Step Guide