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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Live Chat and Call Support

Live Chat and Call Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9801010144, or leave your number in our live chat and we’ll reach out to you.

Email

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Social Media Channels

Reach out to us through all major social media platforms. Whether it’s Facebook, Instagram, WhatsApp, we’re here to help you wherever you are.

Announcements

The Announcements feature on mySecondTeacher is a powerful tool that allows teachers to push announcements to specific students or classes, or to the entire school community. These announcements will pop up on the student’s dashboard every time they log in unless the teacher stops the announcements.

In addition, school leaders can use this feature to send important notices, announcements, eConsent forms, or actionable polls to students, teachers, and even parents. All responses can be received on the same platform, making it easy for school leaders to stay connected with their community.

Parents can also receive announcements, eConsent forms, and actionable polls on the platform and provide prompt responses. This feature helps to ensure effective communication between parents and the school community.

Follow these simple steps to create an announcement:

  • Go to your Dashboard and click on the “Announcements” tab. This can be found on the Teacher’s and Leader’s Dashboard.
  • Select the type of announcement you want to create, either a general announcement or a consent announcement.
  • Fill in all the required fields, such as the title and description of the announcement.
  • Select the audience for the announcement. You can choose to send it to the entire class or school.
  • Type in your announcement message.
  • You can also add announcement files or links.
  • You have the option to pick End Announcement Date and Time.
  • You also have an added option to schedule an announcement for later and pick an available date and time.
  • Click on the “Continue” button.
  • The announcement will be posted immediately or later according to the date you have picked to make it visible to the targeted audience.

Yes, you can edit announcements.

  • Log in to your mySecondTeacher’s Teacher or Leader account.
  • Click on the “Announcements” tab located at the top of the dashboard.
  • Under the “Ongoing” tab, you’ll find a list of all the announcements you’ve posted.
  • Click on the “Edit Announcement” button located below the announcement you want to edit.
  • Make the required changes to the announcement.
  • Click on “Continue” to verify the changes you’ve made.
  • Then, click on “Announce” to update the edited announcement.
  • Log in to your mySecondTeacher’s Teacher/Leader account.
  • Click on the Announcements tab located at the top of the dashboard.
  • Under the “Ongoing” tab, you’ll find a list of all the announcements you’ve posted.
  • On the right side of each announcement, you’ll see a “Stop Announcement” button.
  • Click on the “Stop Announcement” button for the announcement you want to stop.
  • A confirmation message will appear asking if you really want to stop the announcement. Click “Stop Announcement” to confirm.
  • The announcement will stop immediately.

Please note that if an announcement has a set expiration date, it will automatically stop on that date. However, you can also manually stop any announcement at any time using the above steps.

If the announcement has set an expiration date, it will automatically stop on the mentioned date. However, you can also stop ongoing announcements by clicking ‘Stop Announcements’  available on the below of  announcements.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.

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For Visionary School Leaders

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