Need Help?

We’re available in various channels to meet your needs. Reach out to us by live chat, email or online support case. You can also find us on your favourite social media platforms.

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Here to assist you

We’re your go-to team for all your mySecondTeacher queries! Whether you’re seeking guidance or just a bit of information, this page is packed with helpful tips to make your experience on our platform smooth sailing. Do not hesitate to contact us through live chat, social media, email or phone; we are here to brighten your day and improve your experience.

Chat Support

Get immediate assistance from our live chat support available daily from 6:00 AM to 10:30 PM for real-time answers to your queries. You can also call us at 9801010155 or 9702027000, or leave your number in our live chat and we’ll reach out to you.

Email

Send your queries to “help@mysecondteacher.com.np”, and we’ll get back to you promptly. Whether it’s a technical issue or a general inquiry, we provide timely assistance.

On-site Support

Get on-site support from our support agents stationed in the partnered schools to provide platform training sessions and solve your queries.

Social Media Channels

Reach out to us through all major social media platforms. Whether it's Facebook, Instagram, WhatsApp, we're here to help you wherever you are.

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What should I do if I have trouble signing in?

This issue may be caused by an incorrect email or password entry. If the problem continues, please use “Forgot your password?” feature.

Also, please ensure that you have entered the correct User ID and password, and check that the Caps Lock key is turned off before attempting to sign in again.

In order to sign up, you can visit mySecondTeacher website and sign up for free. Here is the link for registration: https://www.mysecondteacher.com.np/

Please follow the given steps to sign up:

Click on the "Register for free" button at the upper right corner
Choose your user type: "I am a Parent"
Fill in the details (Grade,Full Name, Phone Number, Email Address, Password)
Accept the terms and conditions of mySecondTeacher Nepal
Click "Create my account" to complete the registration process.

mySecondTeacher is a multiple award-winning academic platform developed in Nepal and used globally by students, parents and educators.

It helps enhance academic experiences by delivering online lessons and resources, and managing assignments. It also provides real-time insights into students’ learning behavior, allowing teachers and parents to identify areas of improvement and address them promptly.