If you’re having trouble signing in, don’t worry, we’re here to help! The most common reason for sign-in issues is entering the wrong email address or password. So, please recheck your user id and password and be mindful of the Caps Lock button as well.

If the problem still persists, our dedicated platform support team is available to assist you through our live chat service located at the bottom-right corner of the website. 

You can also contact our user care team via phone at 9801010155/9801010144, or by email at for assistance.

There are various reasons why your mySecondTeacher account may be locked. One of the most common reasons is multiple failed login attempts. This is done as a security measure to protect your account from unauthorized access.

If you are unable to sign in to your account due to multiple failed password attempts, the first step is to wait at least 10 minutes before trying again.

Once the 10-minute lockout period has passed, try signing in again with your correct username and password. If you still cannot access your account, you may need to reset your password by clicking on the “forgot your password” link on the login page.

Note :

If your account has been locked, you should receive an email from us explaining the reason for the lock and providing you with instructions on how to recover your account. It is important to follow the instructions carefully to ensure the security of your account.

If you did not receive an email from us, please check your spam folder or contact our support team through the live chat service at the bottom right corner of the website. You can also contact our support team via phone at 9801010155/9801010144, or by email at for assistance.

In this case, you will have to send a mail to us requesting to reset the password from your genuine account. We will change the password and send you a new one via Gmail.

It seems like your account is temporarily locked due to multiple incorrect attempts. Please wait for 10 minutes and then try entering your correct password.

Cache is the place where your browser stores images, fonts, and a bunch of other technical-sounding things like CSS, HTML, and JavaScript to save bandwidth. Without this feature, your browser would run a lot slower because every site you opened would require re-downloading tons of files.

To vastly oversimplify things, sometimes there’s a difference between the version of a website cached—i.e., stored—on your computer and the version that you’re loading from the web. This conflict can lead to weird glitches, and clearing your cache can help when nothing else seems to. mySecondTeacher is a vast website where the developers team is continuously updating the platform and the content teams are updating the contents dynamically. Therefore, clearing cache can optimize surfing for a smoother experience.

Cache clearing steps in the Chrome browser are as follow:

1.    On your computer, open Chrome.

2.    At the top right, click More .

3.    Click More tools Clear browsing data.

4.    At the top, choose a time range. To delete everything, select All Time.

5.    Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

6.  Click Clear data.

Cache clearing steps in Safari browser are as follows:

1.    Click on the Safari drop-down menu and select Preferences.

2.    Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences window.

3.    Select the Develop drop-down menu. Click Empty Cache.      Note: You may also want to clear your browser history.

To delete the account, you need to follow these steps:

Step 1: Open the account you want to delete from the mobile app.

Step 2: Click on the “More” option from the bottom right corner.

Step 3: Click on the “Account” option.

Step 4: Click on the “Delete Account”.

Step 5: Once you click on the “Delete Account” option, you will have to “Continue” the process.

Step 6: Verify the account by providing your password and click on the “Delete My Account” option.

Note: All your activities and records will be deleted once you delete the account. Also you can always register a new account from the same Gmail.

Usually, such an issue occurs due to the cache on your browser. You’ll need to clear the cache on the browser, restart the browser, and reload the report.